- Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals.
- Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
- Present products and services to clients in an informative, educational, and consultative manner.
- Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
- Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue.
- Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion.
- Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
- Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.
- Perform accurate updates to CRM for timely availability of information.
- Monitor/report/review utilisation, payers, and revenue.
- Give appropriate attention to escalations.
- Conduct regular reviews with customer success team to ensure product and service satisfaction.
- Provide continuous training and resource material management to all relevant client departments.
Requirements
- 5+ years of experience in account management or client success.
- Ideally strong experience in International Higher Education, Education Management or and Payments.
- Ability to engage remote stakeholders & work well with a remote team.
- Willingness to travel (20-25%).
- First class written and verbal communication skills.
- Exceptional presentation skills, including the ability to address and support all levels, including senior executives.
- Strong attention to detail, time management and organisational skills.
- Excellent interpersonal, analytical and planning skills in a multicultural environment.
- Problem Solving and project management skills.
- The ability to work alone as well as part of a team in a fast-moving environment.
- Takes initiative, willing to engage internally and externally.
- Bachelor Degree in Business, Communications, or Marketing, Management or equivalent.
Core Competencies
Demonstrates expertise in Account Management and Client Success, with a strong focus on building relationships, strategic planning, and delivering value-added services. Proficient in managing commercial activities, collaborating across teams, and providing training and support in a multicultural environment.
Highest-signal resume keywords
- Account Management
- Client Success
- International Higher Education
- Payments
- Project Management
ATS Optimization KeywordsHard Skills
- Strategic Account Planning
- CRM Management
- Contract Negotiation
- Revenue Monitoring
- Training Development
Soft Skills
- Communication Skills
- Presentation Skills
- Attention to Detail
- Problem Solving
- Time Management
Certifications & Qualifications
- Bachelor Degree in Business
- Bachelor Degree in Communications
- Bachelor Degree in Marketing
- Bachelor Degree in Management
Industry Keywords
- Education Management
- Stakeholder Engagement
- Multicultural Environment
- Remote Team Collaboration
- Value-Added Services
Client Relationship Manager – Education employer: Jobtailor
As a Network Engineer with us, you'll thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities to work with cutting-edge technologies while supporting Small and Medium Business clients. Our inclusive culture fosters growth and encourages proactive problem-solving, making it an ideal place for those seeking meaningful and rewarding employment.
