At a Glance
- Tasks: Lead the MSC team to smash sales targets and enhance member experiences.
- Company: Join a vibrant club focused on growth and community.
- Benefits: Competitive pay, career development, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in member satisfaction while developing your leadership skills.
- Qualifications: Sales experience, team management skills, and a passion for customer service.
The predicted salary is between 41850 - 51150 $ per year.
- Manage the daily workflow of the club's MSC team to ensure the club reaches monthly sales targets
- Achieve individual proportionate monthly and annual sales targets
- Create structure so the MSC team achieves daily minimum performance criteria
- Assist with delivering sales training for the MSC team
- Achieve monthly member retention and growth budgets
- Respond to enquiries by phone, email or in person within 24 hours
- Support the Club and Regional Manager in developing membership-growth initiatives
- Support the Club Manager in developing the MSC fortnightly roster
- Own the full member journey from joiners to leavers
- Maintain exceptional front desk operations and service standards
- Coach and mentor the team to achieve goals and foster a member-focused culture
Requirements
- Proven sales and customer service experience with a clear ability to hit KPIs
- Understanding of the cycle of selling and sales techniques including up-selling and cross-selling
- Previous experience managing the customer journey to achieve successful customer outcomes
- Understanding of customer retention strategies and metrics highly regarded
- Previous experience managing and mentoring a team
- Ability to set and motivate others toward a goal
- Experience using business computer systems
- Current First Aid and CPR certificates
- Resume and cover letter detailing experience, attributes and achievements
- Core Competencies
Demonstrates strong sales and customer service expertise, with a focus on achieving KPIs and fostering a member-focused culture.
Proven ability to manage and mentor teams while implementing effective customer retention strategies.
- Highest-signal resume keywords
- Sales Target Achievement
- Customer Journey Management
- Team Management and Mentoring
- Customer Retention Strategies
- Sales Training Delivery
- ATS Optimization Keywords Hard Skills
- Sales Techniques
- KPI Achievement
- Customer Service Experience
- Up-Selling
- Cross-Selling
- Performance Criteria Management
- Business Computer Systems
- Soft Skills
- Goal Motivation
- Coaching
- Mentoring
- Communication
Certifications & Qualifications
- First Aid Certificate
- CPR Certificate
- Industry Keywords
- Membership Growth Initiatives
- Front Desk Operations
- Member Journey
- Sales Training
- Customer Retention Metrics
Membership Manager in Brisbane employer: Jobtailor
As a Network Engineer with us, you'll thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities to work with cutting-edge technologies while supporting Small and Medium Business clients. Our inclusive culture fosters growth and encourages proactive problem-solving, making it an ideal place for those seeking meaningful and rewarding employment.
