At a Glance
- Tasks: Lead a dynamic team to ensure exceptional customer service and efficient workflow.
- Company: Join Victoria's award-winning new home builder committed to quality and customer satisfaction.
- Benefits: Advancement opportunities, supportive culture, and recognition for great work.
- Other info: Enjoy a collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the construction industry while leading a passionate team.
- Qualifications: Two years' leadership experience in construction and strong customer focus.
The predicted salary is between 59400 - 72600 $ per year.
We are Victoria's award-winning new home builder company committed to producing quality homes tailored to the needs of our customers.
We offer beautiful and affordable quality homes, along with a stress-free building experience for our clients whether they be first home buyers, property investors or families.
Our team understands that a new home is a big investment, so we want to make the experience enjoyable and rewarding.
We deliver an honest, reliable and trustworthy service throughout our building process.
About the Role
We are currently seeking a full time Team Leader to join our team within the Service & Warranty department.
We are looking for those who are team-orientated and have great customer focus.
You will be responsible for managing both the team and client relationships and satisfaction levels through excellent delivery of service and efficient administration for our clients.
Some of the key responsibilities include
- Provide clear direction and leadership to the team, ensuring customer support procedures are effectively managed and followed.
- Develop and implement processes and procedures that improve workflow, efficiency, and overall team performance.
- Monitor job and task progress through the CRM system, ensuring work is completed accurately and within required timeframes.
- Support and guide team members in proactively following up outstanding issues and ensuring timely resolution.
- Provide regular updates to the Service & Warranty Manager on team performance, progress, and any outstanding matters.
- Monitor team performance against established KPIs and take appropriate action to ensure targets are consistently achieved.
- Champion a culture of quality, accountability, and exceptional customer service, ensuring the team consistently delivers on our commitment to customers.
To be considered, you should possess
- Minimum of two years' experience in a similar leadership role in the Construction Industry combined with the ability to meet customer satisfaction levels
- Be confident in your approach to handling difficult queries, a busy workload and demanding deadlines
- Exceptional time management skills & highly organized
In return, the successful candidate will receive
- Advancement opportunities, working with Victoria's award-winning new home builder company.
- A dynamic team culture where our people produce excellent results.
- A supportive workplace culture where great work is recognized and rewarded.
Service & Warranty Team Leader employer: JOBSTAR PTY LTD
As an employer dedicated to enhancing the wellbeing of individuals with disabilities, we offer a supportive and inclusive work culture that values collaboration and personal growth. Located in Melbourne, our team enjoys competitive salaries, professional development opportunities, and the chance to make a meaningful impact in the community. Join us to be part of a rewarding environment where your contributions truly matter.
