Lead a high-performing employment services team. Drive outcomes. Make an impact.
Do you have leadership experience in Employment Services and a passion for achieving meaningful employment outcomes? This is your opportunity to lead the day-to-day operations of a Transition to Work (TtW) branch in Box Hill, Victoria.
Jobs Statewide is seeking a hands-on leader to take ownership of branch performance, lead and develop a team of Recruitment Consultants, and drive strong participant outcomes. You'll oversee operational delivery, compliance, contractual KPIs and business targets while fostering a high-performing team culture focused on helping young people access sustainable employment, training and education opportunities.
What You’ll Be Responsible For
- Lead the day-to-day operational delivery of the TtW contract, ensuring effective service delivery and compliance with contractual requirements.
- Take ownership of branch performance, contractual KPIs and business targets.
- Lead, coach and develop a team of Recruitment Consultants to drive performance and achieve employment outcomes.
- Monitor individual and team performance, providing regular feedback, coaching and support.
- Conduct regular one-on-ones, coaching sessions and case reviews to strengthen team capability and service delivery.
- Analyse branch performance, identify gaps and implement strategies to improve business outcomes.
- Ensure strong participant engagement, quality service delivery and achievement of contractual obligations.
- Build and maintain relationships with local employers to understand their workforce needs and support recruitment outcomes.
- Identify and develop job opportunities with local businesses, connecting participants with suitable pathways into sustainable employment.
- Establish and strengthen partnerships with community organisations and key stakeholders to expand employment, training and support opportunities.
- Collaborate with the Regional Manager and broader leadership team to develop and implement business plans, drive continuous improvement and achieve strategic objectives.
What We’re Looking For
- Previous experience within Workforce Australia, TtW or a relevant employment services contract.
- Proven leadership experience driving team performance and successful business outcomes within the employment services sector.
- A strong track record of achieving KPIs, contractual targets and performance measures.
- Sound understanding of employment services compliance, contractual obligations and operational requirements.
- Demonstrated ability to lead, coach and develop teams to achieve consistent performance and quality outcomes.
- Strong commercial acumen, with the ability to analyse performance, identify opportunities and implement improvement strategies.
- Proven ability to build and maintain productive relationships with employers, community organisations and key stakeholders.
- The ability to balance people leadership, commercial performance, compliance and positive participant outcomes.
- A hands-on leadership style, with a willingness to be actively involved in day-to-day branch operations and lead by example.
Why Join Jobs Statewide?
- Competitive salary package plus superannuation.
- Full-time, Monday to Friday, 9 am-5 pm - enjoy your weekends off.
- Fully paid onboarding, ongoing training and professional development.
- Genuine career progression opportunities into Regional and National leadership.
- Access to leadership development programs designed to build your leadership capability and support your career growth.
- Work alongside an experienced corporate and operational leadership team.
- Join an established organisation with over 40 years of industry experience, making a meaningful difference in local communities.
You're passionate about leading high-performing teams, driving business results and creating meaningful employment outcomes, we'd love to hear from you.
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Team Leader in Melbourne employer: Jobs Statewide
Jobs Statewide is an exceptional employer, offering a supportive work culture that prioritises professional development and career progression. As the Branch Manager at our Fairfield location, you'll enjoy a competitive salary, a full-time schedule with no weekends, and the opportunity to lead a dedicated team in making a meaningful impact on participants' lives. With over 40 years of experience in employment services, we provide a strong foundation for your growth and success in this rewarding role.
