At a Glance
- Tasks: Lead the APAC Customer Success team and drive customer satisfaction across the region.
- Company: Join UpGuard, a leader in cybersecurity solutions with a remote-first culture.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with teams across Australia and enhance customer experiences.
- Why this job: Make a significant impact on customer success in a dynamic tech environment.
- Qualifications: 7+ years in senior customer success roles and strong cybersecurity knowledge.
The predicted salary is between 49500 - 60500 $ per year.
Up Guard seeks a Director of Customer Success to lead the APAC CS team, primarily based in Australia.
You'll own onboarding, adoption, implementation, retention, expansion, and executive governance, coaching CS Managers and partnering with Account Management to lift NRR, GRR and NPS.
Remote-first with teams across Sydney, Brisbane, Hobart and Melbourne.
You will bring 7+ years in senior CS roles, strong cybersecurity fluency, and a track record of driving Saa S outcomes at scale.
APAC Director of Customer Success | Remote Leadership in Melbourne employer: Jobicy
Jobicy offers a dynamic work environment with opportunities for professional growth and development. The company values collaboration and innovation, providing employees with the tools and support needed to succeed in their roles. With a focus on customer success and marketing, Jobicy is well-positioned in the technology sector, particularly in SaaS and cybersecurity.
