People Operations Lead, Global

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a People Operations Lead based in Australia.

The People Operations Lead will oversee day-to-day HR operations for a globally distributed workforce, ensuring a smooth and consistent employee experience throughout the entire employment lifecycle. Reporting to the COO, you will manage core people processes, from onboarding and payroll coordination to benefits administration and employee relations. You will serve as a trusted point of contact for employees while partnering closely with Recruitment, IT, and Finance. The role requires strong operational ownership, discretion, and an understanding of employment requirements across multiple jurisdictions. You will also improve HR systems, workflows, and documentation to support sustainable international growth. This is a hands-on opportunity to shape and strengthen a growing People function within a fast-paced, remote-first technology environment.

Accountabilities

• Employee Lifecycle Management: Manage end-to-end onboarding and offboarding processes in close coordination with Recruitment and IT, ensuring a smooth experience for employees joining or leaving the organization.
• HRIS Ownership: Administer and maintain Rippling as the primary HR information system, ensuring employee records remain accurate and workflows operate effectively.
• Employer of Record Management: Oversee the global Employer of Record (EOR) workforce through Deel, including employee onboarding, contract changes, and ongoing coordination with the provider.
• International HR Operations: Support employees across the United States, United Kingdom, and Australia, ensuring employment contracts, leave administration, and local requirements are handled appropriately.
• Benefits Administration: Coordinate employee benefits across regions, including US open enrollment in partnership with the benefits broker.
• Payroll Coordination: Work closely with Finance to ensure new hires, departures, employee changes, and other payroll updates are accurately captured and processed on time.
• Employee Relations: Handle sensitive employee matters, including performance discussions, employee exits, and investigations, with discretion, empathy, and sound judgment.
• Employee Support: Act as the first point of contact for questions relating to HR policies, leave, benefits, employment documentation, and other people-related matters.
• Process Improvement: Document, standardize, and continuously improve HR policies and operational workflows to support a growing international workforce.
• AI and Automation: Identify opportunities to use AI and automation to streamline repetitive tasks, improve efficiency, and scale People Operations.

Requirements

The ideal candidate is an experienced HR operations professional who combines strong administrative expertise with excellent judgment, attention to detail, and the ability to support employees across multiple countries.

• Professional Experience: At least 5 years of experience in HR or People Operations within a fast-paced, globally distributed organization, ideally in technology, fintech, wagering, or another regulated industry.
• Employee Relations: Demonstrated experience managing sensitive employee matters, including performance-related discussions, exits, and investigations, with discretion and professionalism.
• HRIS Expertise: Hands-on experience administering Rippling or a comparable HR information system.
• EOR Management: Experience managing an Employer of Record workforce, preferably using Deel.
• Employment Law and Compliance: Working knowledge of Australian employment requirements. Exposure to US employment practices is required or highly desirable, with UK experience considered a strong advantage.
• Benefits and Payroll: Familiarity with multi-country benefits administration and payroll coordination, particularly supporting US employees.
• AI-First Mindset: Proactive approach to using AI tools and automation to improve workflows, reduce manual effort, and increase operational efficiency.
• Attention to Detail: Strong organizational skills and a proven ability to maintain accurate employee records, manage deadlines, and ensure reliable execution.
• Communication: Clear, warm, and professional written communication, with the ability to handle employee questions and sensitive conversations effectively.
• Global Collaboration: Comfortable working across time zones, with sufficient flexibility to overlap with US and UK working hours.
• Additional Advantage: Experience in cryptocurrency, Web3, or online gaming environments.

Benefits

• Competitive compensation package.
• Equity package.
• Flexible leave arrangements.
• Remote-first working environment.
• Opportunity to join a small, senior team where individual contributions are visible and valued.
• Scope to shape and develop the People Operations function as the organization grows.

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