At a Glance
- Tasks: Provide technical support for advanced distribution management systems and troubleshoot complex issues.
- Company: Join a dynamic team focused on mission-critical energy systems.
- Benefits: Competitive salary, remote work flexibility, and professional development opportunities.
- Other info: Collaborative environment with excellent career growth potential.
- Why this job: Make a real impact in the energy sector while enhancing your problem-solving skills.
- Qualifications: Experience with electrical grid management software and strong troubleshooting abilities.
The predicted salary is between 85000 - 120000 $ per year.
In this role, you will provide specialized technical support for advanced distribution management systems (DMS) and outage management systems (OMS), ensuring smooth operation and high availability of critical electrical grid software. You will work closely with clients and cross-functional teams to diagnose, troubleshoot, and resolve intermediate to advanced technical issues. Your expertise in modeling electrical devices and analyzing system behavior will be central to maintaining reliability and performance. This position offers the opportunity to work in a dynamic environment, leveraging your problem-solving skills to support mission-critical energy systems and contribute to operational excellence.
Responsibilities
- Install, configure, and maintain ADMS S3 Core, DMS, and related products
- Analyze and troubleshoot complex technical issues reported by clients, ensuring timely resolution
- Model various electrical devices and simulate scenarios to support operational decision-making
- Use a range of diagnostic tools and troubleshooting methods to identify and solve intermediate to advanced problems
- Collaborate with clients, engineers, and support teams to provide technical guidance and best practices
- Document solutions, maintain records of issues, and contribute to continuous improvement of support processes
Requirements
- Proven experience supporting ADMS, DMS, OMS, or related electrical grid management software
- Strong understanding of electrical systems and device modeling
- Proficiency in troubleshooting technical issues using a variety of tools and methodologies
- Ability to diagnose and resolve intermediate to advanced system problems efficiently
- Excellent communication and collaboration skills to work with clients and internal teams
- Self-motivated, proactive, and capable of working independently in a remote environment
Benefits
- Competitive compensation package
- Remote work flexibility
- Opportunity to work on mission-critical energy systems
- Collaborative and inclusive work environment
- Professional development and career growth opportunities
Customer Support Engineer in Adelaide employer: Jobgether
Join a forward-thinking company that champions innovation and flexibility, offering a fully remote work environment where you can thrive as a Full Stack Software Engineer - AI-First. With access to cutting-edge AI tools, a merit-based culture, and significant opportunities for professional growth, you'll be empowered to take ownership of your projects while collaborating with a talented team on high-scale products that make a global impact. Enjoy the freedom to work from anywhere in Australia, along with a budget for coworking or sports activities, ensuring a balanced and fulfilling work-life experience.
