At a Glance
- Tasks: Design and improve services for Australians with disabilities through research and co-design.
- Company: Join a growing Federal Government agency focused on operational excellence.
- Benefits: Competitive hourly rate, hybrid work model, and career development opportunities.
- Other info: 12-month contract with potential for extension and a positive work culture.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in human-centred design and strong facilitation skills required.
The predicted salary is between 60 - 60 $ per hour.
#### APS6 Service Designer - Surry Hills Sydney, NSW 2000Full Time#### Job description APS6 Service Design Opportunity with a Federal Government Agency
Reasons to Apply - At a Glance An opportunity to design and improve participant-focused services, using research, co-design and innovation to deliver better outcomes for Australians living with disability.
Join a growing Federal Government agency with a strong focus on operational excellence and career development.
Enjoy stability with a hybrid work model, competitive hourly rate, and potential for extension or permanency.
Your New Company Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals.
As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.
Your New Role You will be responsible for: Conducting research and gathering user insights to understand participant, staff and stakeholder needs, translating findings into practical service improvements.
Facilitating workshops, co-design activities and service design sessions to develop, test and refine future service experiences and processes.
Mapping current and future state service journeys, analysing business processes and identifying opportunities to improve end-to-end participant experiences.
Engaging with a broad range of internal and external stakeholders to build strong relationships, gain insights and support delivery outcomes.
Contributing to service design strategies and solutions that improve participant outcomes, support Agency priorities and align with Digital Service Standards.
What You Will Need to Succeed The successful applicant will demonstrate: Experience in human-centred design, user research and gathering insights to inform service improvements and participant outcomes.
Strong facilitation and co-design skills, with the ability to lead workshops and collaborate with diverse stakeholder groups.
Proven capability in service design, journey mapping and process improvement across complex service environments.
Excellent stakeholder engagement, communication and relationship-building skills, with the ability to work across multidisciplinary teams.
Strong analytical and problem-solving abilities, with sound judgement and a focus on delivering practical, participant-centred solutions.
The Logistics12-month contract with possibility of extension or permanency.
Hybrid working arrangement.
Hourly rate of $60.26 + super.
Opportunity available in Richmond, VICAustralian Citizenship is required.
What You'll Get in Return An opportunity to progress your career with a large Federal Government agency.
Work-from-home flexibility and a hot desk office environment.
A positive and open working culture.
Weekly pay cycle.
Online timesheet submission and approval.
Nominated superannuation fund.
What You Need to Do Now If this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to
Please include a short summary outlining your suitability for the role, along with the location to which you are applying.*Due to the high volume of applications we are currently receiving, we may not be able to respond to every phone call or email.
We appreciate your patience and understanding during this busy period* Please click here to apply. #J-18808-Ljbffr
APS6 Service Designer – Surry Hills in Sydney employer: Job Q
As a leading public infrastructure delivery provider in Queensland, we pride ourselves on fostering a collaborative and inclusive work culture that values diversity and innovation. Our employees benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to make a tangible impact on Queensland's transport network through meaningful projects. Join us in South Brisbane, where your expertise in electrical infrastructure will be recognised and rewarded in a supportive environment focused on excellence and growth.
