EL1 Assistant Director, Service Delivery – Robina

EL1 Assistant Director, Service Delivery – Robina

Full-Time 100000 - 110000 $ / year (est.) Hybrid
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At a Glance

  • Tasks: Lead a specialist team to enhance participant safeguarding and risk response.
  • Company: Join a growing Federal Government agency focused on operational excellence.
  • Benefits: Enjoy hybrid work, competitive pay, and career development opportunities.
  • Other info: Flexible working arrangements and a positive workplace culture.
  • Why this job: Make a real difference in the lives of Australians living with disability.
  • Qualifications: Strong leadership and stakeholder engagement skills required.

The predicted salary is between 100000 - 110000 $ per year.

Reasons to Apply - At a Glance

  • An opportunity to lead a specialist team supporting participant safeguarding and risk response.
  • Contribute to meaningful service delivery outcomes within a major Federal Government agency.
  • Join a growing Federal Government agency with a strong focus on operational excellence and career development.
  • Enjoy flexibility and stability with a hybrid working model, competitive daily rate, and potential for extension or permanency.

Your New Company

This Federal Government agency delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and supporting participants to achieve their goals. This opportunity sits within a specialist safeguarding function focused on strengthening the agency's response to participant risk and delivering consistent, participant-centred outcomes.

Your New Role

You will be responsible for:

  • Lead a high-performing safeguarding team, overseeing workflow, capacity, performance and the prioritisation of advice and risk assessment requests.
  • Provide strategic advice and guidance on complex safeguarding matters, emerging participant risks and sensitive or high-risk cases.
  • Build strong relationships across operational teams, senior executives and key stakeholders, escalating critical issues and providing clear, considered advice where required.
  • Use data, reporting and management insights to monitor performance, identify emerging risks and support informed decision-making.
  • Lead continuous improvement across safeguarding operations, including strengthening guidance, procedures, governance frameworks and overall organisational capability.

What You Will Need to Succeed

The successful applicant will demonstrate:

  • Strong leadership experience delivering complex operational or service delivery outcomes, including workforce planning, workflow allocation, performance management and prioritisation.
  • Proven ability to provide direction and exercise sound judgement across complex, sensitive or high-risk matters, working independently to drive outcomes.
  • Strong stakeholder engagement, influencing and negotiation skills, with experience working effectively across operational, senior management and executive levels.
  • Demonstrated experience leading continuous improvement, business improvement or organisational change within complex environments.
  • Excellent written and analytical capability, with experience using data and reporting to monitor performance, identify improvement opportunities and prepare strategic advice, guidance and executive-level materials.

The Logistics

  • Contract initially through until December 31st, 2027
  • Hybrid working arrangement.
  • Daily rate of $602.55 per day + super.
  • Opportunities in Robina, QLD.
  • Australian Citizenship is required.

What You'll Get in Return

  • An opportunity to progress your career with a large Federal Government agency.
  • Work-from-home flexibility.
  • A positive and open working culture.
  • Weekly pay cycle.
  • Online timesheet submission and approval.
  • Nominated superannuation fund.

If this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to . Please include a short summary outlining your suitability for the role.

EL1 Assistant Director, Service Delivery – Robina employer: Job Q

As a leading public infrastructure delivery provider in Queensland, we pride ourselves on fostering a collaborative and inclusive work culture that values diversity and innovation. Our employees benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to make a tangible impact on Queensland's transport network through meaningful projects. Join us in South Brisbane, where your expertise in electrical infrastructure will be recognised and rewarded in a supportive environment focused on excellence and growth.

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Contact Details:

Job Q Recruitment Team

We think you need these skills to ace EL1 Assistant Director, Service Delivery – Robina

Leadership Experience
Operational Management
Risk Assessment
Stakeholder Engagement
Influencing Skills
Negotiation Skills
Continuous Improvement