Technical Facilities Coordinator in Sydney

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

This position is proactive and focused on the technical details, ensuring the functionality of the workplace. It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining safe working practices throughout all we do. The role oversees the execution of the day-to-day technical requirements to support the Workplace team and our vendor partners, ensuring compliance to SOPs and SLAs. A key aspect of this role is to work hand in hand with other service partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests.

Key Responsibilities include:

• Daily Facilities Inspections, WO management
• Inspect office spaces to ensure site readiness before operation hours begin.
• Conduct daily visual inspection of the M&E Equipment alongside the Site Technical Facilities Manager.
• Monitor BMS alarms, trends, and equipment status for power, cooling, and life-safety systems; maintain situational awareness and elevate abnormalities.
• Act as the day-to-day point of contact for occupants/IT/operations on facility impacts, access needs, escorting, planned work notifications, and service restoration updates.
• Raise Proactive WO based on inspection findings, handle users reactive WOs and adhere required SLAs achieved.
• Identify needs of repair and maintenance work and engage external vendors when required.
• Create/assign/close work orders, maintain asset records, update equipment histories, track SLA performance, and keep documentation accurate (single-lines, sequences, as-builts, O&M manuals).
• Involved in the overall upkeep of plant and facilities equipment to ensure smooth daily operation by regularly inspecting all equipment rooms and other facilities and taking note of any problems using the predefined checklists.

Maintenance Management

• Mobilize vendors for preventive maintenance, regular inspections to take place in offices/critical spaces.
• Plan, schedule, and track PM for UPS, generators, CRAC, chillers, pumps, ATS/STS, and related assets; ensure minimal risk to uptime.
• Attend site on weekends/after hours to supervise/escort vendors for preventive and corrective maintenance works (as required, typically at least one Saturday a month, rotation with Engineering team).
• Follow and execute change process requirement to ensure clients compliance levels are met.
• Responsible for the operations of M&E equipment to ensure compliance with HSE and statutory requirements.
• Keeps detailed records on all maintenance and repairs.

Emergency and Incident Response

• Respond to M&E alarm within the shortest time and arrive on site, within 2 hours to deal with the emergency.
• After hours work oversight as planned/ad hoc basis reacting to incident rectifications.
• Immediate report to TFM with incident updates.

Administration and reporting

• Submit monthly job records.
• Ensure shift handover is conducted with areas of focuses, in a logged manner and clear communications.
• Provide direct support to requirement of Country Leaderships and key client stakeholders.

Sound like you? This is what we’re looking for:

• Minimum of 3 years of building operations experience on critical infrastructure environment.
• Knowledge of HVAC, Fire Protection System, Electrical system and BMS system. Experienced in CRAC, UPS, Chiller plant or Data Centre operations to be an advantage for the role.
• Required to be flexible to shift hours (Early mornings, late evenings) subject to business requirement, attend site as required.
• Good verbal and written communication skills in English.
• Ability to effectively communicate and interact with all levels of people.
• Experienced in vendor coordination with our engaged vendors, witness planned/unplanned works.
• Knowledge of local Occupational Safety requirements.

Great employee discounts off fitness, wellbeing & other renowned brands. 18 weeks paid maternity leave. Private Health Insurance Discounts. Active Social Club. Employee assistant program. Novated Lease for EV cars. Paid time off for volunteer work. Career Opportunities with Australia's #1 Commercial Real Estate firm. Premium offices.

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location: On-site – Sydney, NSW.