Performance Analyst in Canberra

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What this opportunity involves: As a Performance Analyst on JLL's Whole of Australian Government (WoAG) account, you'll play a pivotal role in monitoring, analysing, and enhancing the performance of one of Australia's most significant property portfolios. This position sits at the intersection of data analysis, stakeholder engagement, and continuous improvement, where you'll transform complex datasets into meaningful insights that drive value for our government clients.

You'll work closely with the Performance Director to manage quarterly and monthly reporting cycles, coordinate responses to audits and Requests for Information, and maintain robust quality assurance processes that keep our service delivery aligned with contractual obligations. In this role, you'll contribute directly to that mission by identifying cost-saving opportunities, managing innovation registers, and ensuring our performance consistently meets and exceeds expectations.

An overview of the role:

• Prepare and submit quarterly and monthly performance reports for the WoAG account, ensuring accuracy, timeliness, and alignment with contractual requirements.
• Develop and update Entity Operations Reports, Annual Business Plans, and budgets in accordance with deed guidelines and client expectations.
• Track and analyse KPI performance across entities, identifying risks, trends, and opportunities for improvement through detailed data analysis.
• Coordinate and respond to Requests for Information (RFI) and audit processes by organising subject matter experts, compiling responses, and ensuring quality through Microsoft Teams collaboration.
• Manage and promote usage of WoAG registers including Savings and Cost Avoidance, Innovation, Discounts/Benefits, and Conflicts of Interest, driving enhanced reporting and compliance.
• Lead continuous improvement and innovation projects by reviewing processes for relevance, sharing improvements internally, and implementing efficiencies that deliver measurable value.
• Support the Australian Government Property Register (AGPR) data collection process in collaboration with Business Intelligence, Finance, and account teams to ensure accurate submissions.
• Oversee the Quality Assurance Program for WoAG, reviewing templates, reports, and processes to ensure compliance with contract requirements and JLL branding standards.
• Collaborate with stakeholders across relationship teams, functional directors, and government entities to identify value-for-money opportunities and manage expectations effectively.

This is what we are looking for:

• Bachelor's degree in Business Administration, Finance, Data Analytics, or a related field.
• Proven experience in a performance analysis, data analysis, or similar reporting role with demonstrated success in managing complex datasets.
• Advanced proficiency in Microsoft Excel including data analysis, reporting dashboards, pivot tables, and data visualisation techniques.
• Strong analytical and problem-solving abilities with the capacity to identify performance trends, gaps, and actionable improvement opportunities.
• Excellent organisational skills with demonstrated ability to manage competing priorities, meet strict deadlines, and maintain attention to detail.
• Clear and concise communication skills, both written and verbal, with the ability to present complex information to diverse audiences.
• Ability to obtain and maintain AGSVA Clearance and any additional associated Entity security clearances as required.
• Previous experience working with government contracts, regulations, or public sector performance frameworks (preferred).
• Familiarity with performance monitoring tools, software platforms, and business intelligence systems (preferred).

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands.
• 18 weeks paid maternity leave.
• Private Health Insurance Discounts.
• Active Social Club.
• Employee assistant program.
• Novated Lease for EV cars.
• Paid time off for volunteer work.
• Career Opportunities with Australia's #1 Commercial Real Estate firm.
• Premium offices.

Location: On-site – Canberra, ACT.