Facilities Assistant – Reception in Canberra

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.

What this opportunity involves:

• Serve as the first point of contact for all visitors and clients, delivering exceptional hospitality and creating positive first impressions that exceed expectations.
• Manage reception operations including greeting guests, handling diverse inquiries via phone and in person, coordinating mail and deliveries, and managing meeting room bookings.
• Build and nurture effective working relationships with clients, stakeholders, and team members across all organizational levels.
• Provide administrative support to the Facilities Manager on various initiatives, reports, process improvements, and manage the office ticketing system for day-to-day operational requests.
• Order and maintain accurate records of office supplies, support client event planning and execution, and liaise with Building Management to maintain positive working relationships.

Sounds like you? This is what we are looking for:

• Minimum two years of experience in reception, administration, hospitality, or facilities support roles with a demonstrated track record in client-facing positions.
• Strong written and verbal communication skills with the ability to interact professionally with individuals at all organizational levels.
• Exceptional attention to detail, commitment to quality service delivery, and self-motivated personality with the ability to take initiative and work independently.
• Ability to remain calm and effective when managing multiple priorities and handling stressful situations.
• Collaborative mindset with strong teamwork capabilities, and familiarity with facilities management systems or workplace management software (preferred).
• Comfortable using everyday tech tools like Google Workspace (Gmail, Docs, Drive, Calendar) and Microsoft Office.

What you can expect from us:

• You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.
• JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability.
• We recognise and appreciate the skills acquired in military service as vital and transferable to our workforce.

Location: On-site – Canberra, ACT