JK Personnel is seeking an experienced Customer Service Advisor for a large Australian fault resolution operation based in Melbourne. You will be the first point of contact for broadband customers with connectivity issues, handling high-volume inbound calls in a KPI-driven environment.
Working 38 hours per week across a 7am–7pm roster, you will translate technical information into clear language, diagnose faults and progress cases through to resolution with empathy and professionalism.
First-Contact Broadband Faults Support Specialist in Melbourne employer: JK Personnel
The Committee for Ballarat is an exceptional employer that offers a unique opportunity to lead transformative initiatives in one of Australia's most vibrant regional cities. With a strong focus on advocacy, community engagement, and strategic partnerships, employees are empowered to make a meaningful impact while enjoying a collaborative work culture that fosters professional growth and innovation. The supportive Board and high-performing team environment ensure that you will have the resources and backing needed to drive significant outcomes for the Ballarat region.
