At a Glance
- Tasks: Lead a team to deliver top-notch customer support and manage communications.
- Company: Join JJ's Waste & Recycling, a family-owned enterprise in Dandenong South.
- Benefits: Enjoy competitive pay, on-site parking, and health discounts.
- Other info: Be part of a dynamic team focused on continuous improvement.
- Why this job: Grow your career in a supportive environment with clear paths to leadership.
- Qualifications: Experience in customer service and strong data entry skills required.
The predicted salary is between 62100 - 75900 $ per year.
Join JJ's Waste & Recycling – Australia as a Call Center Team Lead.
The role is based in our Dandenong South office and focuses on delivering high‑quality customer support to our commercial clients while leading a small team of customer service agents.
Key Responsibilities
- Provide professional customer service to internal and external stakeholders, handling inbound calls and enquiries in a timely manner.
- Process documentation and data entry accurately, ensuring all records meet required timeframes.
- Manage incoming and outgoing correspondence, including follow‑ups, escalations and preparation of outgoing communications.
- Collaborate closely with Operations, Sales, Administration and Management teams to facilitate information flow.
- Mentor, train and develop the call‑centre team, fostering a culture of continuous improvement.
- Perform additional duties as requested by management.
- Desired Qualifications
- Experience in customer service and call‑centre environments, preferably in a high‑volume setting.
- Excellent data entry skills with strong attention to detail.
- Ability to work well within a team and adapt to changing priorities.
- Experience in transport, logistics or the service industry is highly regarded.
- Dedication, reliability and a desire to grow within a stable, family‑owned enterprise.
Benefits
- On‑site parking and a modern office in Dandenong South.
- Competitive remuneration and salary‑sacrifice/novated leasing options.
- Introductory and ongoing training, career development and clear progression into leadership roles.
- Health‑fund discounts and a corporate health and fitness program (Fitness Passport).
- Banking partnerships including budgeting and mortgage advice.
- Discounts at over 100 retail outlets, fuel and car‑servicing partners.
We are an equal‑opportunity employer.
No agencies please – we’ll handle the recruitment ourselves.
Unsolicited communication may result in forfeiture of any engagement or partnership.
Apply now to be considered for the Call Center Team Lead role. View more opportunities at
JJ’s Careers .
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Call Center Team Lead employer: JJ's Waste & Recycling - Australia
At JJ's Waste & Recycling, we pride ourselves on being a supportive and dynamic employer, offering a vibrant work culture in our Dandenong South office. As a Call Center Team Lead, you'll not only lead a dedicated team but also benefit from competitive remuneration, ongoing training, and clear pathways for career advancement within our family-owned enterprise. Join us to enjoy a range of perks including health fund discounts, retail savings, and a commitment to your professional growth in a stable environment.
Contact Details:
JJ's Waste & Recycling - Australia Recruitment Team
