At a Glance
- Tasks: Provide exceptional guest services and manage reservations at our vibrant hotel.
- Company: Join the friendly team at Best Western Plus Buckingham International in Melbourne.
- Benefits: Professional work environment with opportunities for career growth and development.
- Other info: Flexible shifts and a supportive team atmosphere await you!
- Why this job: Be part of a dynamic hospitality team and enhance your customer service skills.
- Qualifications: 6 months of hospitality experience and excellent communication skills required.
The predicted salary is between 36000 - 44000 $ per year.
Best Western Plus Buckingham International is a 4-star hotel located in Melbourne south east. We are currently seeking an experienced and well-presented individual to join our Front Office team as a F/T or P/T receptionist.
Applicants must be professional, well presented, have excellent work ethic, written and verbal communication skills and committed to their work. The role will require attention to detail, excellent computer skills, prepared to multi-task, high level of customer service skills, a positive attitude and the ability to show initiative. A background in the hospitality/tourism industry is preferred and knowledge of Property Management System would be an advantage but not essential. Minimum of 6 months hospitality experience is required for this position.
We are expecting a customer service oriented all-rounder to join our team.
Responsibilities:
- Able to use our room reservation system to answer customers' inquiries and make reservations
- High level meet and greet clients
- Cooperate with F&B, and housekeeping for any hotel operation or guest-related matter
- Client relationship management
Requirements:
- Polite and tactful personality
- Patient, keen on dealing with people
- Having excellent interpersonal skills
- A great team player
- Able to work multiple tasks under pressure, have high organizational skills
- Strong time management, interpersonal, communication and presentation skills and a friendly, mature approach to your work
- Relevant working experience in Food and Beverage or Hotel services
- Able to work various shifts
What we provide:
- Professional work environment
- Working in an open minded team
- Opportunity for career growth and development
If you have a passion for this role, want to be part of our team then we want to hear from you!
Front Desk & Guest Services Specialist in Melbourne employer: Jiu-Jiu Pty Ltd
Best Western Plus Buckingham International offers a vibrant and professional work environment in the heart of Melbourne's hospitality scene. As a Front Desk & Guest Services Specialist, you'll be part of a supportive team that values excellent customer service and provides ample opportunities for career growth and development. Join us to enhance your skills in a dynamic setting where your contributions are recognised and appreciated.
