At a Glance
- Tasks: Lead and develop a large frontline team, ensuring operational excellence and employee engagement.
- Company: Join Jetstar, a dynamic airline with a fun and inclusive culture.
- Benefits: Enjoy travel discounts, career growth opportunities, and a supportive work environment.
- Other info: Flexible hours and a commitment to employee well-being make this a unique opportunity.
- Why this job: Make a real impact by championing people and operational excellence in a visible leadership role.
- Qualifications: Experience in leading large teams, managing performance, and fostering a positive workplace culture.
The predicted salary is between 66150 - 80850 $ per year.
- 12-month contract with the possibility to extend
- Championing people and operational excellence.
- Build your leadership profile in a highly visible role.
- Takeoff with your next opportunity
As the Performance Manager for this busy port, you'll be the backbone of the operational team, acting as the vital link between senior leadership and the team on the ground.
You understand that operational excellence and exceptional customer outcomes start with engaged, supported and motivated people.
You know what is happening across your workforce and take pride in building strong relationships that allow you to stay connected to your team while delivering results.
Leading a team of up to 80 employees, you are a highly visible and approachable leader who genuinely listens.
People trust you because they feel heard, valued and supported, whether they are raising a concern, seeking guidance or navigating change.
You balance empathy with accountability, creating an environment where people can perform at their best while feeling supported to do so.
You understand that leading a shift-based workforce requires flexibility and visibility.
Whether it's an early morning briefing, a late operational disruption or supporting a team member outside traditional office hours, you're willing to adjust your schedule to ensure your people feel supported and connected.
About You
As Performance Manager, your focus will include
- Leading and developing a large frontline workforce, fostering a culture of accountability, engagement, inclusion and high performance.
- Partnering closely with the Airport Manager to maintain visibility across the operation, proactively identifying workforce challenges, risks and opportunities.
- Managing employee performance, including coaching, development conversations, performance reviews, recognition and addressing performance concerns where required.
- Leading recruitment activity across the airport, including workforce planning, selection, onboarding and supporting the development of future talent pipelines.
- Monitoring workforce requirements and reviewing operational rosters, responding to short-notice operational changes to ensure service delivery and business continuity.
- Supporting the resolution of employee concerns and workplace issues with empathy, professionalism and a solutions-focused approach.
- Leading and supporting airport change initiatives, ensuring clear communication, stakeholder engagement and successful implementation.
- Managing operational disruptions and crisis situations, providing calm, decisive leadership while maintaining a focus on safety, people and customer outcomes.
- Developing leadership capability across Team Leaders through ongoing coaching, mentoring and succession planning initiatives.
- Ensuring the consistent application of company policies, procedures and employment obligations while maintaining a fair and supportive employee experience.
We’re searching for someone who
- Has a genuine passion for people leadership, with proven experience leading large frontline teams
- Builds strong relationships at all levels and is known for being approachable and making people feel heard
- Maintains a strong understanding of their workforce, staying connected to day-to-day team dynamics, emerging issues and operational priorities.
- Has experience managing performance, development and employee relations matter with fairness, empathy and confidence.
- Can balance people outcomes with operational requirements, making sound decisions in a fast-paced and ever-changing environment.
- Brings experience in workforce planning, recruitment and talent development, ensuring teams are set up for both immediate and long-term success.
- Is highly organised and action-oriented, following through on commitments, responding to issues quickly
- Communicates effectively, adapting their style to a range of audiences a
- Remains calm and solutions-focused during operational disruptions, roster challenges, employee concerns and other unexpected situations.
- Your Life At Jetstar Is Unlike Any Other
Put the craft in aircraft
There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.
Live the travel dream
You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday
Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar : For us, travel and meeting new people go hand in hand.
We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.
We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.
We welcome applications from anyone who wants to takeoff with us.
If you have support or access requirements, just reach out and let us know what you need.
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Performance Manager employer: Jetstar Airways
Jetstar is an exceptional employer, offering a vibrant work culture where every day feels like a holiday. With a strong focus on employee growth and inclusivity, we provide unique benefits such as travel discounts and opportunities to engage in diverse Employee Network Groups. Join us at our Melbourne Head Office during this exciting period of expansion and be part of a team that values creativity, collaboration, and customer advocacy.
