Jetstar Airways in Melbourne is seeking a Senior Customer Advocacy Specialist to lead resolution of our most complex, high‑risk customer disputes and regulatory matters from our Collins Street Head Office.
You will investigate thoroughly, communicate outcomes with empathy, prepare documentation for tribunal hearings, and represent Jetstar at external proceedings when required, driving fair, balanced outcomes and continuous service improvements.
#J-18808-Ljbffr
Senior Customer Advocacy Specialist - Complex Disputes in Melbourne employer: Jetstar Airways
Jetstar is an exceptional employer, offering a vibrant work culture where every day feels like a holiday. With a strong focus on employee growth and inclusivity, we provide unique benefits such as travel discounts and opportunities to engage in diverse Employee Network Groups. Join us at our Melbourne Head Office during this exciting period of expansion and be part of a team that values creativity, collaboration, and customer advocacy.
