Jetstar Airways is seeking a Quality & Insights Lead to embed and evolve the Automated Quality Management capability across contact centre operations. You will shape the future of quality assurance through AI, automation and data-driven decision making.
Reporting to the Contact Centre Training & Knowledge Manager, you will implement, optimise and mature the AQM framework, translating complex quality data into actionable insights that improve customer experience, strengthen compliance and drive
Quality & Insights Lead - AI-Driven CX Transformation in Melbourne employer: Jetstar Airways
Jetstar is an exceptional employer, offering a vibrant work culture where every day feels like a holiday. With a strong focus on employee growth and inclusivity, we provide unique benefits such as travel discounts and opportunities to engage in diverse Employee Network Groups. Join us at our Melbourne Head Office during this exciting period of expansion and be part of a team that values creativity, collaboration, and customer advocacy.
