At a Glance
- Tasks: Lead a high-performing team in Jetstar's Operations Control Centre and drive operational excellence.
- Company: Join Jetstar, a dynamic airline with a strong focus on low fares and customer satisfaction.
- Benefits: Enjoy discounted travel fares for you and your friends, plus career development opportunities.
- Other info: Jetstar values diversity and encourages applicants from all backgrounds.
- Why this job: Be at the forefront of aviation operations and make impactful decisions every day.
- Qualifications: Experience in leading teams in complex operational environments, especially in aviation.
The predicted salary is between 49500 - 60500 $ per year.
- Lead one of the most critical operational functions within Jetstar's Operations Control Centre (JOCC).
- Drive operational excellence across safety, compliance, customeroutcomesand network performance.
- Develop future leaders while leading a high-performing team through the challenges of a dynamic 24/7 operation.
Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel.
As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo's as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often.
As the Operations Duty Manager, you'llbe at the heart of that operation, leading critical decisions, driving operational performance, and developing a high-performing team within the Jetstar Operations Control Centre (JOCC).
This is a key leadership role responsible for the safe, compliantand efficient delivery of the flying programme.
You'lllead teams through real-time operational challenges, influence outcomes across the network, and play a significant role in building the capability of current and future operational leaders.
We'relooking for a leaderfirst and foremost.
While strong operational knowledge is essential, success in this role will come from your ability to inspire others, develop talent, createaccountabilityand foster a high-performance culture.
The core responsibilities of this role will be
- Lead and develop a team of Operations Controllers and Officers, driving performance, capabilityand engagement.
- Provide operational leadership across the day-of-operations, ensuring the safe, compliantand efficient delivery of Jetstar's flyingprogramme.
- Act as a key decision-maker during operational disruptions, balancing customer, operational and commercial priorities.
- Drive strong operational outcomes across safety, compliance, on-timeperformanceand cost management.
- Collaborate with stakeholders across Flying Operations, Maintenance, Crewing, Dispatchand other operational teams tooptimisenetwork performance.
- Foster a culture of accountability, continuousimprovementand operational excellence while developing future leaders within the team.
- Act as the delegate for the Manager JOCC Operations, providing leadership and direction across the operation whenrequired.
To be considered, key skills will include
- Proven experience leading high-performing teams in a complex operational environment.
- Strong operational leadership experience within aviation, airline operations or a comparable 24/7 operation.
- Demonstrated ability to develop people, buildcapabilityand drive performance outcomes.
- Sound decision-making skills and the ability to remain calm under pressure.
- Exceptional stakeholder management, communicationand influencing skills.
- Strong commercial awareness, problem-solvingcapabilityand continuous improvement focus.
- A safety-first mindset, underpinned by strong compliance and risk management knowledge.
- Resilience, adaptabilityand the ability to lead through change.
- Applications close: Midnight on Wednesday 19th August 2026About Jetstar The
Jetstar Group has airlines in Australia, New Zealand, Singaporeand Japan.
Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers.
Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130aircraft.
Our Culture
Jetstar is alive with a sense of adventure.
Day in and day out, our teams search fornew placesto fly, new ways to add value andnew ideasto improve performance.
If you love the road less travelled, you'lllove working here because ours is a team who innovate every day, thrive on delivery, supporteachotherand celebrate our successes.
You'llbe supported to challenge, anticipateand explore while you work will connect people and enrich lives.
We encourage diversity and aim to create an environment where our employees feel valued, respectedand enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too.
Our staff travel benefit includes discounts on airfares, accommodation, carhireand travel insurance for both domestic and international travel.
Discounts can be used within the Jetstar Group airlines, Qantasand other partner airlines.
Inclusion and Diversity
Jetstarisan equal opportunity employer, so by coming to work for us, you'llbe part of an organisation that encourages diversity, supports charities and environmental initiatives.
We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
If you have any support or accessibility requirements, we encourage you toadviseus at time of application.
Operations Duty Manager in Melbourne employer: Jetstar Airways
Jetstar is an exceptional employer, offering a vibrant work culture where every day feels like a holiday. With a strong focus on employee growth and inclusivity, we provide unique benefits such as travel discounts and opportunities to engage in diverse Employee Network Groups. Join us at our Melbourne Head Office during this exciting period of expansion and be part of a team that values creativity, collaboration, and customer advocacy.
