At a Glance
- Tasks: Lead a dynamic IT Service Desk team and ensure top-notch support for users.
- Company: Join a quintessentially Australian brand with a fantastic team culture.
- Benefits: Enjoy a full-time role with competitive pay and opportunities for growth.
- Other info: Work in a fast-paced environment with strong career advancement potential.
- Why this job: Make a real impact by improving user experiences and leading innovative service improvements.
- Qualifications: ITIL certification and experience managing IT Service Desk teams are essential.
The predicted salary is between 82800 - 101200 $ per year.
We are seeking a talented and results-driven IT Help Desk Manager to manage the day-to-day operations of the Service Desk to ensure users and business teams receive the timely support they require.
Key Skills & Responsibilities:
- Certification in ITIL or similar service management frameworks
- Experience managing IT Service Desk Teams
- Experience in a Desktop or Service Desk Support Role
- Managing the flow of tickets through the team, ensuring all tickets are managed in accordance with ticket allocation, scheduling, and Service Desk best practices
- Demonstrated ability to establish uniform service processes and manage SLAs effectively
- Representing the Service Desk at meetings, Change Advisory Board, and interacting with senior management
- Jira Service Desk experience (highly regarded)
- Lead and manage major incidents, initiate Incident Bridge(s), and provide ongoing end-user notification
- Demonstrated skills improving team members and customer experience including training, coaching and mentoring staff
- Proven stakeholder management skills and ability to build strong lasting relationships at all levels of the business
- The ability to perform well under pressure, manage competing priorities, meeting deadlines and contributing to team goals and resources (e.g., documentation creation)
- Hands-on technical experience supporting End User Compute hardware including laptops, desktops, mobile devices, & printers
- Excellent communication and interpersonal skills, with a track record of building strong relationships with stakeholders
- Experience in creating and maintaining comprehensive procedural documentation and knowledge bases
- Technical aptitude and the ability to quickly learn innovative technologies
- Strong problem-solving skills and the ability to work under pressure
- Strong customer focus with a capacity to implement innovative service improvements
To submit your interest for this role, click on the Apply button quoting reference #5806. We’ll be in touch with shortlisted candidates.
As we receive a high volume of applications, we appreciate your understanding that we’re unable to respond to individual enquiries. We kindly ask that you do not contact us directly regarding application status. Thank you for taking the time to apply; we truly appreciate your interest.
Information Technology Service Desk Manager in Melbourne employer: Jenny Barbour IT and Project Recruitment
At Jenny Barbour IT and Project Recruitment, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. As an Identity Architect in Melbourne, you'll benefit from a dynamic environment that encourages professional growth through exposure to cutting-edge technologies and strategic projects. Our commitment to employee development, coupled with a focus on work-life balance, makes us an exceptional employer for those seeking meaningful and rewarding careers in the IT sector.
Contact Details:
Jenny Barbour IT and Project Recruitment Recruitment Team
