If you thrive on the shop floor and love the energy of driving sales in real time, this is your next move.
As a flagship store, Mid City moves fast: high foot traffic, high volume, and a team of 80+ across multiple leadership layers.
We're looking for a Sales & Service Manager who wants to be at the centre of that energy, leading from the floor, driving KPIs in real time, and setting the standard for customer experience every single shift.
This is a hands‐on leadership role. You won't be behind a desk. You'll be on the floor, coaching in the moment, reading the numbers as they move, and making sure every customer interaction reflects the Mid City standard.
We want to meet you, understand your experience, and talk about what makes you the right fit for Mid City.
WHY MID CITY
Be where the action is: a genuinely floor-first leadership role in one of our highest-volume stores
Real-time impact, see your KPI results shift within the shift itself, not weeks later
Flagship‐level exposure, work alongside senior leadership and set the standard other stores follow
A high‐performing, fast‐paced team environment where no two days look the same
WHAT'S IN IT FOR YOU
Direct exposure to regional and national leadership
Training and development opportunities to kickstart and shape your career
4‐week core hour roster for work–life balance
Career progression across Retail, Support Office, and Distribution Centre
Attractive staff discount for you, friends and family
Employee Assistance Program & Mental Health champions
Paid parental leave for full‐time employees
WHO YOU ARE
Proven experience driving sales and service KPIs in a fast‐paced retail environment
A natural on the shop floor, visible, engaged, and leading by example in every customer interaction
Skilled at reading real‐time performance data and adjusting team focus on the spot
Confident coaching and motivating a team in the moment, not just in scheduled catchups
Genuine passion for customer experience and a hands‐on approach to service standards
Thrives under pace and pressure in a high‐traffic, high‐volume store
JD Sports values diversity and inclusion, championing a culture where everyone feels valued and celebrated.
Sales And Service Manager - Pitt Street in Sydney employer: JD Sports
JD Sports Australia is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to professional development opportunities while working alongside passionate teams in the vibrant retail sector. Located in Australia, JD Sports promotes a culture of inclusivity and creativity, making it an ideal place for those looking to make a meaningful impact in the ecommerce landscape.
