JD Security is a proudly Australian, family-owned business with over 40 years of experience delivering state-of-the-art electronic security solutions across Australia and New Zealand.
We’re trusted by some of the country’s most recognisable brands and government organisations, specialising in high-end CCTV, Access Control, Intruder Alarm Systems and Monitoring solutions.
Our reputation is built on long-term customer partnerships, a safety-first approach and the dedication of our team, many of whom have been with us for more than a decade.
Due to continued growth, we are seeking an experiencedAccount Managerto join our Brisbane Team (Office Location: Tingalpa).
About the Role
This position will be responsible for strengthening JD Security's relationships with existing customers, ensuring their satisfaction, retention and long-term partnership with us.
You’ll focus on expanding our footprint within accounts through renewals, maintenance agreements and additional product and service offerings, working closely with our internal project and service teams to ensure seamless delivery.
Key Responsibilities
- Build and maintain strong, trust-based relationships with assigned customers, positioning JD Security as their long-term security partner
- Develop account plans focused on retention, customer satisfaction and growth across products and services
- Lead customer site walks and needs assessments, and prepare timely, competitive quotes and tenders
- Drive revenue growth within existing accounts, converting single-solution customers into multi-solution partners
- Take ownership of contract renewals and lifecycle management, ensuring proactive engagement well ahead of expiry dates
- Cultivate strong relationships with key suppliers and manufacturers
- Provide regular reporting on pipeline status, sales activity and customer satisfaction
About You
- Proven experience in Account Management and/or Business Development and sales within the electronic security industry (knowledge of Genetec, Gallagher, Avigilon, Integriti, Axis and Te Com highly regarded)
- Excellent interpersonal, communication and negotiation skills
- Ability to build and maintain strong relationships with internal and external stakeholders
- Strategic thinking with strong commercial acumen
- Comfortable working with commercial software packages (e.g. SimPRO) and the Microsoft Office suite
- A genuine team player who thrives on delivering excellent customer outcomes
What We Offer
- A competitive salary plus a genuine incentive scheme tied to sales performance
- The stability and backing of a well-established, national Australian business
- A supportive team culture with long-serving colleagues and low staff turnover
- Ongoing professional development and career growth opportunities
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Account Manager (Electronic Security) in Brisbane employer: JD Security
JD Security is an exceptional employer, offering a values-driven culture that prioritises trust, teamwork, and long-term relationships. As a family-owned business with over 40 years of experience, employees benefit from a strong support system, autonomy in their roles, and opportunities for professional growth within a recognised industry leader. Located in Fairfield, Victoria, the company provides a competitive salary package, including a company vehicle, and fosters a collaborative environment where your influence can shape the future of security solutions.
