At a Glance
- Tasks: Manage complex workers compensation claims and support injured workers in their recovery journey.
- Company: Join JBS Australia, a diverse and impactful organisation.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Opportunity for career growth and continuous improvement in a supportive environment.
- Why this job: Take ownership of claims and influence positive outcomes for injured workers.
- Qualifications: Experience in managing Queensland workers compensation claims and strong stakeholder management skills.
The predicted salary is between 82800 - 101200 $ per year.
Are you an experienced Workers Compensation professional who enjoys managing complex claims, making sound decisions and helping others build their capability?
JBS Australia is looking for an experienced
Senior Claims Advisor to join our Queensland Workers Compensation team.
Working within our self-insured environment, you’ll take ownership of a portfolio of claims from lodgement through to finalisation, while providing technical guidance and support to the broader claims team.
This is a great opportunity for someone who enjoys the technical side of claims management but also wants to make a genuine difference to injured workers, return to work outcomes and the way claims are managed.
About the role
As our Senior Claims Advisor, you will
- Manage a portfolio of Queensland workers compensation claims from lodgement through to finalisation.
- Make liability decisions and develop strategies for complex and sensitive claims.
- Partner with injured workers, leaders, treating practitioners and rehabilitation providers to achieve safe and sustainable return to work outcomes.
- Develop and review tailored rehabilitation and return to work strategies.
- Review and authorise claim payments and entitlements.
- Provide technical guidance, coaching and mentoring to Claims Advisors.
- Assist with complex claim reviews and team workflow priorities.
- Build trusted relationships across Operations, People & Culture, medical providers, rehabilitation providers and legal representatives.
- Identify opportunities to improve claim quality, processes and the overall customer experience.
- Support compliance with Queensland workers compensation legislation and self-insurance requirements.
About you
We’re looking for someone who brings
- Significant experience managing
Queensland workers compensation claims , including complex and sensitive matters.
- Strong working knowledge of Queensland workers compensation legislation and self-insurance requirements.
- Demonstrated experience determining liability and managing claims through to finalisation.
- Strong rehabilitation and return to work capability.
- The confidence to coach and provide technical guidance to other claims professionals.
- Excellent stakeholder management, negotiation and influencing skills.
- Sound judgement and the ability to make and clearly communicate difficult decisions.
- Strong written communication and attention to detail.
- Knowledge of relevant medical and legal terminology.
- The ability to manage competing priorities while remaining calm and professional.
- A practical, proactive and person-focused approach.
Why JBS Australia?
At JBS Australia, you’ll be part of a large and diverse Australian business where workers compensation, rehabilitation and return to work make a genuine difference to our people and operations.
This role offers the opportunity to own complex claims, influence outcomes, support the development of others and contribute to continuous improvement across our Queensland claims function.
If you’re an experienced claims professional ready to step into a senior role with greater technical responsibility and the opportunity to make an impact, we’d love to hear from you.
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Senior Claims Advisor employer: JBS Corporate Office
At JBS Australia, we pride ourselves on being more than just the largest meat and food processing company in Australia; we are a community that invests in our people and their growth. As an RTO Instructional Designer, you will thrive in a collaborative environment that values innovation and continuous improvement, while also having access to professional development opportunities that can propel your career forward. Join us to create impactful learning experiences that not only enhance individual capabilities but also contribute to the operational excellence of our diverse national workforce.
