The Good Guys in Melbourne is seeking a Customer Solutions Quality Assurance Lead to measure and improve the quality of customer interactions and processes. You will lead assessments, report on performance, and coach teams to meet agreed standards in a fast-paced environment.
Apply QA frameworks, investigate defects, and drive improvements to enhance customer experiences while mitigating risk. Hybrid working and career development are supported within the JB Hi-Fi Group.
Customer Solutions QA Lead - Elevate Customer Experience in Melbourne employer: JB Hi-Fi
At JB Hi-Fi, we pride ourselves on being more than just a retailer; we foster a vibrant and inclusive work culture where creativity thrives and every team member is valued. As a Sales Manager, you'll enjoy competitive remuneration, extensive training opportunities, and fantastic employee benefits, including discounts across our group and a commitment to your wellbeing. Join us in a fast-paced environment that not only supports your career growth but also encourages you to make a positive impact in the community through our Helping Hands program.
