JB Hi-Fi in Australia seeks a Customer Experience Coordinator to manage and resolve inbound inquiries, provide quotes and order fulfilment, and ensure smooth backorder handling. You will work with Sales, Fulfilment and Suppliers, uphold SLAs, and drive CSAT and NPS improvements.
Proficiency with Salesforce CPQ and Service Cloud is highly regarded. Join a fast-paced team with a strong focus on customer value and collaborative problem solving, across JB Hi-Fi's retail ecosystem.
Customer Experience Specialist – Case Management in Melbourne employer: JB Hi-Fi
At JB Hi-Fi, we pride ourselves on being more than just a retailer; we foster a vibrant and inclusive work culture where creativity thrives and every team member is valued. As a Sales Manager, you'll enjoy competitive remuneration, extensive training opportunities, and fantastic employee benefits, including discounts across our group and a commitment to your wellbeing. Join us in a fast-paced environment that not only supports your career growth but also encourages you to make a positive impact in the community through our Helping Hands program.
