Returns Team Member – QLD in Brisbane

The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S. Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued. Competitive remuneration to recognise our team for their effort, which may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group.

Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions. We offer 12 weeks paid parental leave for eligible primary carers and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.

Job Description:

Reporting to the Returns Coordinator, your role as a Returns Team Member will be execution of the timely and efficient return of faulty, defective, and damaged bulky goods within the Home Delivery Centre (HDC). Your responsibilities will include, but are not limited to the following:

• Manage escalated customer returns, ensuring prompt and effective resolution and communication of any improvement opportunities including provision and delivery of exchange, collection of faulty items and damage allowances.
• Resolve credit claims with suppliers and elevate issues in line with established processes and provide information and input for business investigations, as required.
• Ensure transport carriers comply with service level targets and monitor key performance indicators to inform effectiveness and/or identify and remedy non-compliance.
• Contribute to the management of effective processes and systems to ensure quality records management and data integrity.
• Work collaboratively with store teams to transfer knowledge of bulky goods returns processes.

This role is key to the successful running of our HDC and as such, requires a results driven individual who is highly organised and customer focused. Please note this role is for the Friday to Tuesday roster 6:00 to 14:06.

Qualifications:

• You are a professional who looks to optimise work processes at every opportunity, coupled with your effective collaboration skills and ability to work in a team environment and autonomously will see your success in this role.
• Year 12 education.
• At least 3 years operational warehouse experience.
• Proficient in Microsoft applications.
• Available to work the Friday - Tuesday roster (06:00 - 14:06).

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.