JB Hi-Fi in Melbourne is seeking a Customer Experience Coordinator to manage and resolve inbound customer inquiries, provide quotes, and process orders including backorders with supplier follow-ups. You will own complex cases, ensure timely resolutions, and maintain strong SLAs while collaborating with Account Managers.
You will drive CSAT and NPAS improvements by delivering high-quality case management and coordinating with fulfillment and sales teams.
Customer Experience Specialist: Case & Order Management in Melbourne employer: JB Hi-Fi & The Good Guys
The Good Guys in Canberra is an exceptional employer, offering a vibrant work culture that prioritises teamwork and customer excellence. With a strong focus on employee growth through comprehensive training programs and a commitment to fostering a positive sales environment, team members are empowered to reach their full potential while enjoying the benefits of a hybrid work model. Join us to be part of a dynamic team that values innovation and collaboration, making every day rewarding.
