The Good Guys is seeking a Customer Solutions Quality Assurance Lead to measure and monitor the quality of customer interactions and provide coaching to improve team performance against standards.
You will perform assessments, prepare reporting, and drive training to ensure compliance and excellent customer outcomes across a high-volume contact environment, with hybrid work options for eligible roles.
Customer Solutions QA Lead - Elevate Experience & Coaching employer: JB Hi-Fi & The Good Guys
The Good Guys in Canberra is an exceptional employer, offering a vibrant work culture that prioritises teamwork and customer excellence. With a strong focus on employee growth through comprehensive training programs and a commitment to fostering a positive sales environment, team members are empowered to reach their full potential while enjoying the benefits of a hybrid work model. Join us to be part of a dynamic team that values innovation and collaboration, making every day rewarding.
