Customer Service Team Member

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world‑class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi‑Fi Group.
• Fantastic discounts across the JB Hi‑Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• 12 weeks paid parental leave for eligible primary carers and a gift for new parents, with flexibility and hybrid working models for eligible roles.
• Employee Assistance Program (EAP) providing counselling and a wide array of other wellbeing resources for our team members and their families.
• Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Commitment to sustainability, on track to reach our goal of net zero carbon emissions by 2030.

Job Description

Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities

• Deliver effective store administration in line with standard procedures, including cash handling and tendering transactions, store multi‑channel fulfilment and stock integrity, telephone management and enquiries, and marketing and promotional activity.
• Contribute to financial performance through effective inventory management and management of controllable expenses.
• Manage all sales channel fulfilment in line with procedures.
• Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
• Contribute to The Good Guys brand and store experience through quality merchandising, in‑store marketing and presentation.
• Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Qualifications

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Demonstrate Self‑Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you – please don’t hesitate to apply!