At a Glance
- Tasks: Lead quality assurance for customer interactions and enhance team performance through training and insights.
- Company: Join The Good Guys, a leader in customer experience innovation.
- Benefits: Enjoy hybrid working options and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on elevating customer experiences.
- Why this job: Make a real difference in customer satisfaction and team success.
- Qualifications: Experience in quality assurance and strong coaching skills.
The predicted salary is between 49500 - 60500 $ per year.
The Good Guys is seeking a Customer Solutions Quality Assurance Lead to measure and monitor the quality of customer interactions and activities, and provide timely insights, training and coaching to improve team performance against agreed standards.
You will perform assessments, prepare reporting, facilitate training, identify issues, and drive QA process improvements while supporting a high-performing customer solutions team.
The role offers hybrid working models for eligible roles.
Customer Solutions QA Lead - Elevate Customer Experience employer: JB Hi-Fi Limited
At JB Hi-Fi, we pride ourselves on being more than just a retailer; we foster a vibrant and inclusive work culture where creativity thrives and every team member's contribution is valued. With competitive remuneration, extensive training opportunities, and fantastic employee benefits including discounts and wellbeing resources, we empower our Sales Managers to lead dynamic teams while enjoying a fulfilling career in a fast-paced environment. Join us in making a positive impact in the community through our Helping Hands program and be part of our commitment to sustainability as we strive for net zero carbon emissions by 2030.
