At a Glance
- Tasks: Join our team to learn customer service in a fast-paced automotive dealership.
- Company: Ovens Kia, a respected dealership in Wangaratta committed to outstanding service.
- Benefits: Comprehensive training, competitive pay, and career progression opportunities.
- Other info: Supportive team environment where your contributions are valued.
- Why this job: Kickstart your career in the automotive industry with hands-on experience.
- Qualifications: Interest in cars, strong communication skills, and a positive attitude.
The predicted salary is between 47250 - 57750 $ per year.
We are seeking a Dealership Customer Service Trainee to join our dynamic team in Wangaratta, VIC. This is a fantastic full-time opportunity for someone eager to launch their career in the automotive industry. As a trainee, you will work under the guidance of experienced team members to develop your customer service skills whilst gaining valuable hands-on experience in a fast-paced dealership environment. You will play a key role in ensuring our customers receive exceptional service at every touchpoint, whilst learning the ins and outs of the automotive retail business.
Key responsibilities:
- Greeting customers with a warm, professional welcome and understanding their vehicle service or sales requirements
- Processing customer inquiries, bookings and service requests in a timely and efficient manner
- Maintaining accurate customer records and dealership information systems
- Supporting the sales and service teams in delivering an exceptional customer experience
- Assisting with administrative tasks, including data entry, filing and scheduling
- Learning dealership procedures, vehicle features and customer service best practices
- Responding to customer phone calls and emails with professionalism and courtesy
- Helping to maintain a clean, organised and welcoming reception area
- Identifying opportunities to enhance customer satisfaction and reporting feedback to management
What we're looking for:
- A keen interest in the automotive industry and customer service
- Excellent communication skills, both written and verbal
- Strong organisational abilities and attention to detail
- Proficiency with computer systems and willingness to learn new software
- A friendly, professional demeanour and genuine desire to help customers
- Ability to work as part of a team and follow instructions from senior staff
- Reliability and punctuality with a positive work ethic
- A valid Australian driver's licence (preferred)
- Experience in a customer-facing role would be advantageous but not essential for the right candidate
What we offer:
- Comprehensive on-the-job training and mentorship from experienced team members
- Opportunity to develop valuable skills in a growing industry
- A supportive and collaborative team environment
- Competitive remuneration package
- Potential for career progression within the dealership
- Exposure to the full spectrum of automotive retail operations
- A professional work environment where your contribution is valued
About us:
Ovens Kia is a respected automotive dealership serving the Wangaratta community. We are committed to providing outstanding customer service, quality vehicles and reliable after-sales support. Our team is dedicated to building long-term relationships with our customers and creating a workplace where employees can thrive and develop their careers. We pride ourselves on our integrity, expertise and customer-centric approach to business.
Dealership Customer Service Trainee in Wangaratta employer: Jayell Investments
The Value Auto Group is an exceptional employer that prioritises a supportive and family-oriented work culture, making it an ideal place for those passionate about cars and customer service. Located in Victoria, our dealership offers competitive salaries, ongoing training, and ample opportunities for career development, ensuring that every employee can grow and thrive within our team. With a focus on delivering outstanding service to our customers, we foster an environment where teamwork and professional growth are at the forefront of our operations.
