At a Glance
- Tasks: Lead the Service and Pre-Delivery operations, ensuring top-notch customer experiences.
- Company: Join Jayco Melbourne, part of HFH Auto Group, a leading dealership in Victoria.
- Benefits: Attractive salary, ongoing training, staff discounts, and a supportive culture.
- Other info: Enjoy career growth opportunities and be part of a fun, dynamic team.
- Why this job: Take ownership in a leadership role and make a real impact on customer satisfaction.
- Qualifications: Experience as a Service Manager with strong leadership and communication skills.
The predicted salary is between 49500 - 60500 $ per year.
A rare chance to run the Service and Pre-Delivery operations at Jayco Melbourne, part of HFH Auto Group.
About us: Jayco Melbourne in Hallam is part of HFH Auto Group, one of Victoria’s largest dealership groups. We represent Toyota, Ford, Mazda, Lexus and Jayco across Melbourne’s South East and the Mornington Peninsula. Our vision, Mission 100, is to become the most respected and loved dealership group in the country, famous for always putting our customers and teammates first. We back our people, recognise great work and enjoy what we do.
The opportunity: Roles like this don’t come up often. Reporting to the General Manager, you’ll lead the Service and Pre-Delivery operations at Jayco Melbourne. You’ll own the department’s results and make sure every customer gets a great experience, from the day their new van is prepared for handover to every service after that. It’s a hands-on leadership role for someone who loves building strong teams, running a tight workshop and driving results.
What you’ll be doing:
- Leading the Service department
- Leading, coaching and developing your team to deliver great results and a positive team culture
- Setting and tracking department sales, gross profit and KPI targets, and reporting progress to the General Manager
- Building department plans, and finding ways to grow profitability
- Looking after customers personally, including resolving complaints quickly and fairly
- Checking quality across all workshop operations and managing warranty, including defective parts control
- Building strong relationships with Jayco, suppliers and the Sales, Parts, Finance and Admin teams
- Running Pre-Delivery Scheduling and assigning daily pre-delivery work so every van is ready on time and to a high standard
- Working closely with Sales Managers and the Delivery Coordinator so delivery dates are met, with clear updates when anything changes
- Making sure roadworthy processes, PD sheets and compliance paperwork meet legal, manufacturer and dealership standards
- Managing external suppliers and sublet work so timelines and quality are met
- Managing stock arrival and preparation times so vans aren’t held on site longer than needed
- Monitoring team productivity and efficiency, and approving timesheets, overtime and leave
What you’ll bring:
- Proven experience as a Service Manager, Workshop Manager or Pre-Delivery Manager in an automotive, RV or caravan dealership
- Strong people leadership skills, with the ability to coach, manage performance and bring a team together
- A track record of hitting financial targets and KPIs
- Excellent communication and customer relations skills, including handling complaints and difficult conversations calmly
- Strong organisation and time management in a busy workshop
- Good knowledge of service department best practice, workshop systems and warranty processes
- Solid literacy, numeracy and Microsoft Office skills
- Integrity, initiative and a genuine commitment to safety
- Caravan or RV industry or car industry experience is highly regarded
What’s in it for you:
- Attractive salary package in line with experience.
- A leadership role with real ownership and the backing of a large, stable group
- Ongoing training and career pathways across HFH Auto Group
- Staff discounts across our brands
- A supportive culture with genuine recognition, including our Monthly Staff lunch and annual Staff Gala and Family Fun Day
Ready to take the next step? If you’re a leader who takes pride in quality work and great customer experiences, we’d love to hear from you.
Service Manager – Hallam in Melbourne employer: Jayco Melbourne
At HFH Auto Group, we pride ourselves on being a top employer in Melbourne’s South East, offering a vibrant work culture that prioritises teamwork and recognition. As a Caravan Technician, you'll enjoy competitive wages, performance bonuses, and extensive training opportunities that pave the way for career advancement. Join us in a supportive environment where your contributions are valued, and every day brings new adventures as you help families hit the open road.
