At a Glance
- Tasks: Schedule bookings, liaise with customers, and manage service invoicing.
- Company: Join Jayco Nowra, a leading Caravan & RV dealership in Australia.
- Benefits: Be part of a supportive team with opportunities for growth and development.
- Other info: Friendly work environment where you treat customers like family.
- Why this job: Make a difference by delivering exceptional customer service in the caravan industry.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 51750 - 63250 $ per year.
Since 1985, Jayco Nowra has grown from humble beginnings into one of Australia’s leading Jayco Caravan & RV dealerships, offering sales, finance, workshop, and parts services.
As part of Australia’s leading Caravan & RV manufacturer, we take pride in delivering exceptional customer service.
We are committed to a customer-first approach, ensuring that every customer, prospective buyer, and existing customer has a great experience.
Attention to detail, active listening, and a positive, can-do attitude are key to our success.
We treat our customers like family and are proud to represent both the Jayco brand and our dealership.
About the Role
We are seeking Service Advisor/Customer Relations team member.
This role is ideal for someone with a background in caravans, automotive, or a similar industry who thrives in a customer-focused environment.
Key Responsibilities
Schedule customer bookings for caravan servicing, repairs, and maintenance.
Act as a liaison between customers and the workshop manager to ensure service requirements are met.
Order parts in a timely manner to fulfill service bookings.
Process service invoices and warranty claims, ensuring accuracy and timely submission.
Ensure all service invoicing is completed on the day of pickup and warranty claims are processed within four working days of job completion.
Work closely with the workshop manager to keep invoicing up to date.
Manage phone and email inquiries regarding invoicing and resolve queries efficiently.
Escalate unresolved issues to management promptly.
- What We’re Looking For
- Experience as a Service Advisor in the Caravan, Automotive, or a similar industry.
- Strong communication and customer service skills.
- Excellent attention to detail and a strong work ethic.
- Basic knowledge of caravans.
- Strong administration and customer-handling skills.
- Friendly, personable nature with well-developed phone and in-person communication skills.
- #J-18808-Ljbffr
Service Advisor / Customer Relations in Nowra employer: Jayco Corporation
Jayco Corporation is an outstanding employer, offering stable, long-term employment in a supportive team environment at Australia's leading RV manufacturer. With a focus on employee growth through training and development opportunities, our Dandenong South location provides a unique chance to be part of a dynamic production team while enjoying a balanced work-life with a fortnightly RDO.
