JAX Tyres & Auto Newcastle is searching for a results-driven Service Advisor or qualified mechanic looking to come off the tools, who thrives in a high-volume, fast-paced automotive environment.
This is a frontline sales rolewhere your ability to convert enquiries, upsell services, and maximise every customer interactiondirectly impacts your success. You'll be the trusted expert customers rely on — and the driving force behind workshop revenue.
If you love closing deals, hitting targets, and delivering standout customer experiences, this role is built for you.
What You'll Be Doing
- Convert walk-ins and phone enquiriesinto confirmed bookings and sales
- Upsell tyres, servicing packages, alignments, brakes, and preventative maintenance
- Identify opportunities to increase average sale valueon every job
- Manage bookings and control job flowto maximise workshop efficiency
- Keep customers informed and confident throughout the service process
- Build repeat business and customer loyaltythrough proactive follow-ups
- Work closely with technicians to sell required and recommended repairs
- Process payments and maintain accurate sales and job records
- Contribute to a high-performance, sales-focused team culture
- Maintain compliance with WHS and operational standards
Who You Are
- Strong customer service with a focus to maintaining good relationships
- Strong mechanical & tyre knowledge
- Certificate 3 in Light Vehicle Automotive (Preferred)
- Workflow management of an automotive workshop understanding
- Exceptional communication skills, verbal and written
- Proven experience in a busy retail environment
- Ability to work in a team environment
- Available to work Saturdays
What's In It for You
- Staff Lunches
- Staff discountsacross tyres, servicing, and mechanical repairs
- Clear career progressionwithin a national automotive brand
- Ongoing sales and product training
- Supportive leadership with a "performance is recognised" culture
About JAX Tyres & Auto
With 93 stores nationwide, JAX Tyres & Auto is one of Australia's most trusted automotive brands. We back our people with strong systems, premium products, and real career pathways- giving driven sales professionals the platform to succeed
Take the Driver's Seat
If you're motivated by results, rewards, and recognition, and you know how to turn automotive knowledge into sales — this is your next move.
Applicants must be Australian citizens or permanent residents.
Service Advisor employer: JAX Tyres & Auto
At JAX Tyre & Auto Forster, we pride ourselves on being an exceptional employer that values quality workmanship and teamwork. Our supportive workshop environment fosters a strong team culture, offering above award pay and genuine opportunities for career development within a trusted national brand. Join us to not only enhance your skills but also to build a rewarding long-term career in the automotive industry.
