At JAS Forwarding Worldwide, our people are the heart of everything we do. We are seeking an experienced Senior Ocean Import Specialist to join our Sydney team and play a key role in delivering exceptional service to our customers across Australia.
This is an exciting opportunity for a highly capable ocean freight professional who thrives in a fast paced environment, takes ownership of their work, and is passionate about delivering operational excellence.
About the Role
As an Ocean Import Specialist, you will manage end-to-end ocean import shipments while acting as a subject matter expert within the team. You will be responsible for ensuring shipments are handled efficiently, compliantly, and with a strong customer focus, while supporting continuous improvement and mentoring less experienced team members.
This role requires a strong understanding of international freight forwarding processes, stakeholder management, commercial awareness, and proficiency in CargoWise.
Key Responsibilities
- Manage end-to-end FCL and LCL ocean import shipments
- Coordinate shipments with overseas offices, carriers, transport providers, customs brokers, and customers
- Monitor shipment milestones and proactively manage exceptions
- Process shipment registrations and maintain accurate operational records within CargoWise
- Ensure all documentation is accurate, compliant, and completed within required timeframes
- Manage customer communications, including shipment updates, delays, customs holds, and delivery arrangements
- Review and approve costing, accruals, and invoicing to ensure financial accuracy
- Drive high standards of data integrity, operational compliance, and customer service
- Support the onboarding and implementation of new customers
- Assist with SOP development, process improvements, and operational best practice initiatives
- Generate and analyse KPI reports to identify trends and opportunities for improvement
- Provide guidance and support to junior team members and contribute to a positive team culture
About You
To be successful in this role, you will bring:
- Minimum 5 years' experience in Ocean Import Freight Forwarding
- Strong working knowledge of international ocean freight operations
- Demonstrated experience using CargoWise One
- Excellent understanding of shipping line, transport, customs, and supply chain processes
- Strong customer service and stakeholder management skills
- Exceptional attention to detail and organisational ability
- Ability to manage multiple priorities and deadlines effectively
- Sound commercial awareness with experience in job costing, accruals, and profitability management
- Strong communication skills and a proactive problem-solving approach
- A collaborative mindset and willingness to support and mentor others
What We Offer
- A supportive and collaborative team environment
- Opportunity to work with a global leader in logistics and freight forwarding
- Exposure to diverse customers and supply chain solutions
- A culture built around our values and commitment to excellence
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Ocean Import Specialist in Melbourne employer: JAS Forwarding Worldwide
At JAS Contract Logistics, we pride ourselves on being an exceptional employer that values our employees as the cornerstone of our success. Our collaborative and inclusive work culture fosters loyalty and integrity, while offering ample opportunities for professional growth and development in the dynamic logistics sector. Located in a vibrant area, our team enjoys a supportive environment where every voice is heard, making it a truly rewarding place to build your career.
