At a Glance
- Tasks: Investigate and resolve customer complaints using Salesforce, ensuring fair outcomes.
- Company: Join Coinbase, a leading player in the crypto space with a focus on customer experience.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team dedicated to continuous improvement and customer satisfaction.
- Why this job: Make a real difference by helping customers navigate their complaints in the crypto world.
- Qualifications: Strong analytical skills and experience in customer service or complaint resolution.
The predicted salary is between 63000 - 77000 $ per year.
Coinbase is seeking a Complaints Analyst on the Global Complaints team within Customer Experience in Australia.
You will investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for customers, handling cases from intake to resolution.
You will use Salesforce to maintain case records, meet SLA targets, draft clear responses, escalate when needed, and contribute to continuous improvement by flagging patterns.
AI-Driven Complaints Operations Specialist (Remote) employer: JamesValÃ
Join a well-established premium Australian signage company that offers a supportive and friendly work environment in Balcatta, Western Australia. With competitive hourly rates, opportunities for overtime, and on-the-job training, this company prioritises employee growth and satisfaction while being part of a dynamic team dedicated to innovation and excellence in the signage industry.
