Jacana Energy in Darwin is seeking a leader to head the Billing, Hardship and Customer Resolutions functions, delivering customer, commercial and regulatory outcomes. You will oversee billing operations, customer account investigations, disputes, complaint remediation and hardship programs, and manage complex escalations with Ombudsman and Ministerial involvement.
The role focuses on driving improvements in billing accuracy, customer outcomes and operational performance, while ensuring
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Billing, Hardship & Customer Resolutions Lead in Darwin employer: Jacana Energy
Jacana Energy is an exceptional employer located in the vibrant city of Darwin, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from professional growth opportunities, a commitment to continuous improvement, and the chance to make a tangible impact on customer satisfaction and operational performance. With a focus on employee well-being and a supportive environment, Jacana Energy stands out as a rewarding place to build a meaningful career.
