Are you a people person who's done executing someone else's vision?
Maybe you're a marketing coordinator tired of agency life. Maybe you're a studio manager or membership consultant at a big box gym who's over the KPI grind. Maybe you've never worked in fitness but building a community is literally just what you do.
Whatever your background - if you love people, live an active life and want a role you can actually run like your own, this is it.
ABOUT J.I.M.
Joy In Movement is Australia's first fully automated infrared fitness studio. No instructor in the room, infrared-powered 30-minute sessions running every hour, 5am to 8pm - 365 days a year.
We're low-impact, high-results, and built for real people living real lives. We're not a gym. We're J.I.M. and yes, there's a difference.
THE ROLE
As our Member Experience Coordinator you're the heartbeat of the studio. You attract new members, convert interest into memberships, build a community that sticks, and keep the day-to-day running smoothly.
This position requires Australian citizenship for employment eligibility.
What your week looks like:
- Creating and posting content across social media (reels, stories, local engagement)
- Reaching out to local businesses and building community partnerships
- Following up leads via phone and SMS - booking trials and closing memberships
- Welcoming new members and delivering an experience worth talking about
- Running member challenges, celebrating milestones and hosting studio events
- Managing CRM, memberships, reporting, pauses and cancellations
- Keeping the studio looking great and running like clockwork
WHAT WE'RE LOOKING FOR
- A genuine people person - warm, energetic and naturally builds connection
- Active on social media and comfortable creating content
- Previous experience in social media content creation beyond personal use is required
- Confident on the phone and in a sales conversation
- Self-motivated - you don't need to be managed, you just need the opportunity
- Someone who loves movement and wellness as part of their lifestyle
- Locally connected or hungry to be
- Minimum of 3 years experience in customer service or sales roles is essential
You do NOT need a personal training certificate, a fitness industry background or a marketing degree. We'll train you on everything J.I.M. we just can't teach the energy you bring.
WHY J.I.M.
- A brand that's actually fun to represent
- Be part of a fast-growing Australian franchise at the ground floor
Flexible hours that can work around your life where needed Part-time position offering 25-30 hours per week (can be full-time if required)
