ABOUT THE COMPANY.
Working for Local Council based in the Eastern Suburbs area of Sydney. During the 3 month contract, you will assist in the processing of Council rates, maintenance of the revenue database and attend customer enquiries.
ABOUT THE POSITION.
Reporting to the Revenue Coordinator, you will play an important role in the day-to-day operations of the Council's Rates and Revenue function. You will be responsible for processing rates, maintaining accurate revenue records, issuing instalment notices within legislative timeframes, and responding to customer enquiries in a professional and timely manner.
This role is ideal for an experienced Rates/Revenue Officer OR Accounts Receivable Officer who thrives in a fast-paced environment and enjoys delivering excellent customer service.
DUTIES.
- Maintain and update the Council's Rates and Revenue databases, ensuring information is accurate and up to date
- Calculate and apply interest to overdue rate accounts
- Process and issue Section 603 Certificates, pensioner rebates, and domestic waste adjustments
- Coordinate refunds relating to rates, charges, and rating fees
- Respond to ratepayer enquiries and resolve account issues efficiently and courteously
- Liaise with internal teams and external stakeholders to ensure the smooth delivery of revenue services
SKILLS & EXPERIENCE.
- High School Certificate or equivalent qualification
- Previous experience in a Rates or Revenue role within a Local Council is essential
- Experience using Pathway is highly regarded
- Ability to interpret and apply relevant legislation, policies, and procedures
- Strong attention to detail and excellent numerical and administrative skills
- Ability to manage competing priorities and maintain accuracy in a high-volume workload
- Excellent communication and customer service skills, with a professional and solutions-focused approach
CULTURE.
Your Council respects cultural diversity and and equal employment opportunities. Be part of a team that cares for your personal growth and is supportive of your career progression.
BENEFITS.
- Opportunity for career progression in the Public Sector
- Sufficient training provided during early weeks
- Competitive hourly rate and walking distance from public transport
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