At a Glance
- Tasks: Help customers find the right truck parts and process orders efficiently.
- Company: Join Queensland's largest IVECO dealership with a modern facility.
- Benefits: Competitive pay, hands-on experience, and a supportive team environment.
- Other info: Great opportunity for career growth in the automotive industry.
- Why this job: Be part of a dynamic team and make a real difference for customers.
- Qualifications: Experience in parts interpreting and strong customer service skills.
The predicted salary is between 56700 - 69300 $ per year.
IVECO Brisbane is Queensland's largest IVECO dealership and the flagship retail operation for IVECO Trucks Australia.
Located in Wacol, our modern facility is the only factory-owned IVECO retail dealership in Australia and features a state-of-the-art workshop, warehouse, and employee facilities.
Senior Parts Interpreter
Are you an experienced Parts Interpreter with a strong customer focus and knowledge of the truck industry?
We’re looking for a proactive and customer-focused Senior Parts Interpreter to join our team.
This is a hands‑on role where you’ll support customers over the phone and at the counter, identify the right parts for their needs, process orders and help keep our parts operation running efficiently.
- What you’ll be doing
- Interpret and identify the correct parts for customers via phone and counter enquiries
- Provide knowledgeable, friendly and efficient customer service
- Process parts orders, requisitions, invoices and inventory documentation
- Order parts from suppliers and follow up availability and delivery
- Process cash and credit transactions accurately
- Coordinate returned, defective and warranty parts in line with company procedures
- Assist with stock control, stocktakes and maintaining accurate system records
- Identify sales opportunities and recommend relevant parts and accessories
- Promote current specials and support parts merchandising
- Build positive relationships with customers, colleagues and suppliers
- Assist with dispatch, warehouse and other parts activities when required
- Work safely and in accordance with company policies and procedures
- What we’re looking for
- Previous experience in parts interpreting, preferably within trucks, heavy vehicles or a related industry
- Strong knowledge of vehicle parts and components
- Great customer service and communication skills
- A confident and professional telephone manner
- Good computer skills and experience using parts or inventory systems
- Strong attention to detail and the ability to work accurately in a busy environment
- A practical, solutions-focused approach
- Renyolds/ ERA computer system experience an advantage but not necessary
- Current fork lift licence an advantage but not necessary
About you
You’ll enjoy working with customers and being part of a busy, hands‑on team.
You’re organised, reliable and comfortable juggling customer enquiries, parts orders and day‑to‑day operational priorities.
Most importantly, you take pride in getting the right part to the right customer and delivering a great customer experience.
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Parts Interpreter in Brisbane employer: Iveco Trucks
IVECO Brisbane stands out as an exceptional employer, offering a modern workplace in Wacol with state-of-the-art facilities and a supportive team culture that values employee input and development. As part of a leading global brand, employees benefit from competitive salaries, ongoing training, and clear career progression opportunities, all within a safe and inclusive environment that prioritises wellbeing and recognition.
