Recoveries Officer in Brisbane

A well-established Australian organisation is seeking an experienced Recoveries Consultant to join its team, based in Brisbane's northern suburbs. This is an opportunity for a professional with a background in recoveries or collections to progress their career with a business that genuinely invests in its people. You will manage your own caseload of recovery files, negotiating directly with customers and third parties to reach fair, cost-effective outcomes. The role involves regular phone-based negotiation, careful assessment of each case, and sound judgement in determining the most appropriate path to resolve every file. On a day-to-day basis the key responsibilities are:

• Manage an allocated portfolio of recovery files from initial contact through to resolution
• Conduct outbound negotiations with customers and third parties to reach fair settlements
• Assess each case on its merits, drawing on a sound understanding of liability and relevant obligations
• Identify vulnerability or financial hardship indicators early and respond appropriately
• Manage inbound queries and maintain clear, timely communication with all parties
• Determine the most appropriate resolution path for each file, escalating where required

This position is well suited to an outcome orientated collections professional. You will pride yourself on your well-developed negotiation skills as well as your ability to manage difficult conversations. You will thrive working within a team orientated environment that celebrates success and truly cares about their customers.

This organisation holds a strong reputation and is known for investing in its people through structured training, clear career progression and hands-on leadership support. You will join a collaborative team within a business genuinely committed to fair customer outcomes.