At a Glance
- Tasks: Lead workshops, gather requirements, and design scalable ServiceNow ITSM solutions.
- Company: Join a leading client in Australia for an exciting contract opportunity.
- Benefits: Competitive contract rate and the chance to work on impactful projects.
- Other info: Opportunity for professional growth in a dynamic environment.
- Why this job: Shape the future of ITSM with innovative solutions and make a real difference.
- Qualifications: 10+ years of experience in ITSM and strong consulting skills required.
The predicted salary is between 90000 - 110000 $ per year.
Our client in Australia is looking for Service Now ITSM Architectthis is a contract for 6+ months.
Job Description
Experience
10+ Years
Role Overview
We are seeking an experienced Service Now ITSM Architect with strong expertise in leading customer discovery workshops, requirement gathering, solution architecture, and end-to-end Service Now ITSM implementations.
The ideal candidate will engage with business and IT stakeholders to understand current processes, identify transformation opportunities, and design scalable Service Now solutions aligned with business objectives.
Key Responsibilities
- Discovery & Consulting
- Lead customer discovery sessions, workshops, and stakeholder interviews to understand business challenges, existing ITSM processes, and transformation goals.
- Facilitate process-mapping workshops and perform current-state vs. future-state gap analysis.
- Capture and document business, functional, and technical requirements.
- Provide consulting recommendations and define Service Now adoption roadmaps.
- Present solution approaches, effort estimates, implementation strategies, and best practices to customer leadership teams.
• Design end-to-end Service Now ITSM solutions covering
- Change Management
- Request Management
- Knowledge Management
- Service Catalog
- CMDB
- Define solution architecture aligned with Service Now best practices and platform governance.
- Create architecture documents, solution designs, process flows, integration diagrams, and implementation roadmaps.
- Ensure scalability, security, maintainability, and performance of proposed solutions.
- Preferred Qualifications
- Service Now Certified Technical Architect (CTA) – Advantage
All candidates should have full working rights in Australia.
Only shortlisted candidates will be contacted for this role.
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ServiceNow ITSM Architect in Brisbane employer: ITbility
Join our dynamic team in Sydney as a Learning Developer, where we prioritise innovation and professional growth. We offer a collaborative work culture that values creativity and encourages continuous learning, alongside competitive benefits and opportunities for career advancement. With a focus on large-scale business transformation, you'll play a crucial role in shaping impactful digital learning solutions while enjoying the vibrant lifestyle that Sydney has to offer.
