At a Glance
- Tasks: Provide L2 application support and troubleshoot complex issues in a dynamic environment.
- Company: Join a leading client in Adelaide with a focus on innovative solutions.
- Benefits: Contract role with potential for growth and valuable experience in tech.
- Other info: Full working rights in Australia required; apply ASAP for immediate consideration.
- Why this job: Be part of a team that tackles real-world challenges using cutting-edge technology.
- Qualifications: Experience with ClickSoftware FSE, SQL, and ITSM tools like ServiceNow or JIRA.
The predicted salary is between 62100 - 75900 $ per year.
- Our client in Adelaide is looking for
- L2 Production Application Support consultant this is a
Contract - 6 + Months role. Please email me at anil. more@itbility. com. au for more information.
- Strong understanding of Click Software Field Service Edge (FSE) functional areas including Work orders, appointments, dispatch, resources, skills, calendars, shifts, and territories.
- Familiarity with the Objects, Flows, and Permission Sets as it relates to FSE integration.
- Hands‑on experience with L2 application support processes including incident, problem, and change management.
Clear understanding of L1 / L2 / L3 support models and escalation flows.
- SQL skills for production data validation and troubleshooting.
- Experience with API testing tools (e. g., Postman) and log analysis for troubleshooting integrations.
- Experience with ITSM tools such as Service Now or JIRA.
- Exceptional communication, leadership, and stakeholder management skills to work effectively within a joint delivery model.
- Strong analytical and problem‑solving abilities to troubleshoot complex optimization and scheduling issues.
All candidates should have full working rights in Australia.
Only shortlisted candidates will be contacted for this role.
To apply, please submit your resume ASAP for immediate consideration or email anil. more@itbility. com. au
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Application Support Specialist in Adelaide employer: ITbility
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