One of our Federal Government clients is looking for Service Desk Analyst in Canberra.
We are looking for the following Skills/Experience:
- Assists with the development of standards, and applies these to track, monitor, report, resolve or elevate issues.
- Determines compliance with organisational directives, standards and procedures and identifies non‐compliances, non‐conformances and abnormal occurrences.
- Examines records for evidence that appropriate testing and other quality control activities have taken place.
- Provides 1st line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
- Ensure documentation is available and in an appropriate format for those providing or receiving support.
We are equal employment opportunity provider and encourage applications from people with disability.
Please let us know if you need special assistance for this job application.
Service Desk Analyst employer: IT Alliance
IT Alliance is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Canberra and Adelaide. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a commitment to work-life balance, all while contributing to meaningful projects that enhance national security through cutting-edge technology. Join us to be part of a team that values your expertise and fosters growth in a supportive environment.
