Lead Content Designer in Canberra

One of our leading federal government clients is seeking to engage Lead Content Designers for QLD, WA, ACT, VIC, NSW, NT, SA, TAS. Please note candidates must have Australian Citizenship.

Location of work: QLD, WA, ACT, VIC, NSW, NT, SA, TAS - Hybrid

Initial contract duration: 7 months

Experience level: Manager - EL1 equivalent

We are looking for content designers and content experts. The Participant Content team designs and delivers content that helps millions of Australians looking for work. As part of the team, you will design, create, review and update Workforce Australia content across channels. The channels these roles will focus on are web and notification content. The department has web content contained within unauthenticated and authenticated environments. As such, we seek written content experts with skills in UX writing, web writing and communication writing.

While the roles available focus on web and notification content, the team produces content for a range of mediums and channels including:

• WorkforceAustralia.gov.au website (public and authenticated content)
• Mobile app
• Digital assistant notifications sent through email, SMS and mobile app

As one of our content experts, you'll be a part of a high-performing team working to make a difference in people's lives.

Key duties and responsibilities:

• Designing, planning and writing content that meets user needs and is easy to understand
• Implementing best practice using style guides, content patterns, content strategies and policies
• Developing and maintaining relationships with stakeholders at all levels
• Using evidence, data and research to improve content and user experience
• Working with multidisciplinary teams in an agile project environment, and using Azure Dev Ops to manage work
• Participating in workshops and planning events to develop requirements and features
• Preparing documents, presentations and talking points
• Working autonomously and as part of a team
• Providing support to channel leads, director and mentoring less experienced staff
• Line management and leadership responsibilities

Manage competing priorities, including:

• Managing many content projects at the same time
• Tracking and communicating progress
• Identifying and managing risks
• Problem solving
• Meeting deadlines

Essential criteria:

• Experience in writing, editing, structuring, and maintaining complex content that meets user needs
• Excellent written and verbal communication, consultation and stakeholder management skills
• Ability to apply Australian Government and department style guides such as WCAG 2.1, Government Style Manual and Digital Service Standards
• Experience in providing advice to management and senior executives about content design
• Demonstrated experience as a professional web writer/content designer producing written content for websites

Desirable criteria:

• Tertiary qualifications in relevant communications field
• Qualifications and/or training in writing, content design, online accessibility or user experience (UX) design
• Previous experience in system-related communications with a strategic communication approach to content
• Experience in developing information architecture and content structures that improve user experience