At a Glance
- Tasks: Lead the development and testing of IT service continuity plans to ensure business resilience.
- Company: Join a Federal Government client focused on strengthening organisational resilience.
- Benefits: 12-month contract with potential for extension, competitive salary, and professional growth opportunities.
- Other info: Dynamic role in Canberra with a focus on continuous improvement and collaboration.
- Why this job: Make a real impact by ensuring critical services are maintained during disruptions.
- Qualifications: 5+ years in service continuity, strong technical skills, and stakeholder management experience.
The predicted salary is between 126909 - 155111 $ per year.
One of our Federal Government Clients is seeking to engage an ICT Service Continuity Lead at the Canberra location.
Role: ICT Service Continuity Lead
Location of work: Canberra
Length of contract: 12 months + 24 months
Security clearance: Australian Citizen
Overview: The Service Continuity Lead will support the ongoing development, testing and uplift of the department’s IT service continuity (ITSCM) framework, strengthening organisational resilience and ensuring critical business functions can be restored to an acceptable level of service after a disruption. This role will collaborate with internal and external service providers to ensure continuity across the department’s business services and assure that continuity is being designed into systems, processes and ways of working.
Key duties and responsibilities:
- Contribute to the development of service continuity and recovery plans, driving consistency and improving the quality of continuity planning.
- Collaborate with stakeholders to identify ICT services and systems that support critical business processes.
- Work with the business continuity team to support business impact analysis (BIA) and the assessment of risks.
- Maintain and improve the Key Business Services (KBS) list.
- Contribute to the planning, design and co-ordination of DRP testing working alongside Service Owners and stakeholders to ensure the appropriate governance of the ITSCM framework.
- Ensure the appropriate governance of the ITSCM framework.
- Strengthen our service resilience culture through education of stakeholders.
- Provision of status reports to the fortnightly service continuity working group and monthly governance forum.
Technical skills:
- Strong technical background with experience in recovery strategies and technology.
- Hands-on experience with modern technologies including software-as-service, data analytics, cloud services and service integration.
- Good knowledge of 24/7/365 enterprise environments and customer-facing platforms.
- Expertise with process design and process maturity.
- Familiarity with Agile, DevOps, and emerging technology best practices.
- Proven expertise in Service Management & Technology Operations.
- ITIL Certification and a strong understanding of service levels.
- Minimum 5 years’ experience in service continuity and disaster recovery (DR) within a medium/large organisation ICT environment.
- Experience in service continuity and DR planning and testing.
- Strong stakeholder management skills to foster collaboration across business and technology teams.
- Extensive understanding, and ability in applying recognised industry toolsets and frameworks associated with business continuity management such as ISO 22301 Business Continuity Management: Protective Security Policy Framework (PSPF) etc.
- Ability to implement new procedures and processes to improve efficiencies.
- Demonstrated ability to engage, influence, and present to executives.
- A strong commitment to learning, continuous improvement, and a passion for service continuity and DR.
- Experience with working with governance, risk and compliance systems and tools.
- A solid grasp of IT governance, cybersecurity, risk, and compliance.
ICT Service Continuity Lead employer: IT Alliance Australia
As a Senior Developer with our Federal Government client, you will thrive in a supportive and inclusive work environment that values diversity and encourages professional growth. With opportunities for skill enhancement and career advancement, you'll be part of a team dedicated to delivering high-quality software solutions while enjoying the benefits of working in vibrant cities like Canberra, Brisbane, Melbourne, and Adelaide. Join us to make a meaningful impact in the public sector while enjoying a balanced work-life culture.
