Client Service Manager in Sydney

Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

With over 485,000 employees throughout 46 countries, ISS is a company of belonging, connecting people and places to make the world work better. Are you an experienced Client Service Manager / Cleaning Area Manager looking for a role where you can make an impact every day within schools and government buildings? We are seeking strong operational leaders for our large workforce in multiple areas across Sydney region and South West Sydney region.

This is a hands-on role where you will be responsible for managing the operational needs for your clients, ensuring a consistent and effective cleaning service is delivered by your team. You will have sound knowledge of cleaning operations along with strong communication and stakeholder engagement skills.

Role Responsibilities:

• Leadership and management of a large diverse group of frontline employees
• Client stakeholder management to meet and exceed expectations
• Rostering, time & attendance, leave management & recruitment for vacancies
• Induct and train new team members
• Working knowledge of work health & safety with a strong focus on compliance
• Monthly and quarterly KPI planning and completion
• Delivery of cleaning services per contractual requirements

Competitive salary on offer. Company maintained vehicle, laptop and mobile provided. Access to staff discounts with partner companies. Ongoing learning and development opportunities. Internal opportunities within our global organization.

Requirements:

• Experience in Cleaning Operations and managing a diverse workforce
• Already hold or prepared to obtain a Certificate III in Cleaning Operations
• Ability to work with limited supervision in a team environment
• Must hold a current and valid Driver License
• Exceptional communication
• Strong technology skills including MS Office
• Work health & safety knowledge and the ability to conduct incident investigations
• Must have full working rights
• Must hold or ability to obtain NSW WWC, NSW Police Clearance & Government Clearance

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people. We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.