At a Glance
- Tasks: Lead transformation initiatives and enhance operational performance across a major corporate account.
- Company: Join ISS, a leader in facility management with a focus on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to inclusion and continuous improvement.
- Why this job: Make a real impact by driving change and improving customer experiences.
- Qualifications: Experience in managing complex projects and strong leadership skills required.
The predicted salary is between 103500 - 126500 $ per year.
- Business Performance & Transformation Manager
- CEO & Senior Management, Facility Management/Engineering, Project Management
Be part of something bigger. Be part of ISS.
A rare opportunity exists for an experienced Performance & Transformation Manager to drive operational excellence, strategic improvement, and service innovation across a major corporate account.
This senior role leads core support functions and steers transformation initiatives that elevate service performance, governance, and customer experience.
Be part of something bigger. Be part of ISS.
Full-time Onsite | Senior Leadership Role | Melbourne CBD
A rare opportunity exists for an experienced Performance & Transformation Manager to drive operational excellence, strategic improvement, and service innovation across a major corporate account.
This senior role leads core support functions and steers transformation initiatives that elevate service performance, governance, and customer experience.
About the Role
The Performance & Transformation Manager is responsible for shaping and delivering the account’s transformation agenda. You will lead key support functions—including
- Health, Safety, Quality & Risk (HSEQ) ,
- Sustainability ,
- Procurement , and
Data & Technology —while overseeing programs of work that strengthen operational performance and embed continuous improvement.
As a member of the Senior Leadership Team, you will work closely with internal specialists, global subject‑matter experts, and senior customer stakeholders to ensure the account continues to evolve, innovate, and deliver exceptional outcomes.
Key Responsibilities
- Lead and manage transformation programs, defining scope, objectives, deliverables, and timelines.
- Oversee central support functions including Procurement, Sustainability, Data & Technology, and HSEQ.
- Identify and implement process improvements that enhance operational efficiency and customer experience.
- Monitor program progress, manage risks, and implement mitigation strategies.
- Guide and support operational teams to achieve key milestones and performance outcomes.
- Champion a culture of continuous improvement, innovation, and change adoption.
- Build strong relationships with stakeholders at all levels to ensure alignment and effective communication.
- Lead the development and rollout of performance dashboards and reporting frameworks to strengthen data‑driven decision making.
- Success Measures
- Delivery of transformation projects on time and to scope.
- Improved performance across core support functions.
- Strong HSEQ compliance and proactive risk management.
- Enhanced sustainability outcomes and reporting quality.
- Positive stakeholder feedback on service improvements and collaboration.
Experience & Attributes
- Proven experience delivering major programs of work in complex, fast‑paced environments.
- Strong operational background with a passion for continuous improvement and innovation.
- Exceptional leadership and communication skills, with the ability to influence outcomes at all levels.
- Demonstrated ability to manage multiple projects and streams of change simultaneously.
- Highly analytical with strong problem‑solving and decision‑making capability.
- Commercially astute and outcome‑driven, with a focus on measurable P&L impact.
- Key Competencies
- Customer Focus
- Ensures Accountability
- Drives Results
- Collaboration & Influence
- Financial Acumen
- Effective Communication
- Data Analysis
- Operational Expertise
- Transformation & Change Leadership
- Our Commitment
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities.
We are committed to fair pay and a safe working environment.
- Pleasenote: Noagencyapplicationsareaccepted
- #J-18808-Ljbffr
Business Performance & Transformation Manager employer: ISS Global
At ISS, we pride ourselves on being an exceptional employer, offering a competitive salary package and extensive career development opportunities within a global organisation. Our supportive and collaborative team culture fosters employee engagement and wellbeing, while our commitment to inclusion and diversity ensures that every individual is valued and respected. Join us in Campbellfield and be part of a respected market leader in facilities management, where your contributions will make a meaningful impact.
