At a Glance
- Tasks: Support injured employees in their recovery and return to work journey.
- Company: Join ISS, a company committed to inclusion and diversity.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Positions available in Sydney and North Coast NSW with travel flexibility.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in injury management and strong communication skills.
The predicted salary is between 67500 - 82500 $ per year.
Be part of something bigger. Be part of ISS.
The Return to Work specialist supports safe, timely and sustainable recovery-at-work outcomes for injured employees across the business.
The role acts as the central connection point between employees, operational leaders, the Injury Assist team, medical providers and insurers, translating certified capacity into practical RTW plans, suitable duties and workplace adjustments.
We have positions available in Sydney and the North Coast of NSW and the successful candidate/s will need to be agile with travel around these focus areas.
Key responsibilities
- Coordinate injury management and recovery-at-work activities from initial notification through to sustainable return to work.
- Develop, implement and review RTW plans aligned with certified capacity, workplace requirements and recovery goals.
- Maintain regular, respectful communication with injured employees and address barriers to recovery.
- Coach managers on suitable duties, workplace adjustments, communication and injury-management obligations.
- Coordinate stakeholder actions while clearly distinguishing the responsibilities of the worker, manager, RTW Coordinator and insurer.
- Maintain confidential, accurate and auditable records and ensure legislative, contractual and organisational compliance.
- Monitor KPIs, claim trends, provider performance and recurring barriers to identify improvement opportunities.
- Support audits, governance reporting, injury prevention and manager capability-building initiatives.
What we are looking for?
- Relevant RTW Coordinator training or accreditation
- Knowledge around NSW workers compensation and privacy obgligations
- Strong case coordination
- Strong stakeholder management capability
- Sound judgement
- Proven organisational and reporting skills
- The RTW Specialists facilitates planning, communication and action but does not replace:
- The insurer’s authority over liability, funding and claim decisions
- The frontline manager’s responsibility for supervision and workable suitable duties
- The employee’s responsibility to participate in recovery arrangements and provide current capacity information
Our Commitment
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities.
We are committed to fair pay and a safe working environment.
- Please note: No agency applications are accepted
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Return to Work Specialist in Port Macquarie employer: ISS Facility Services Australia and New Zealand
At ISS, we pride ourselves on being an excellent employer, offering a dynamic work culture that values diversity and inclusion. As the Engineering & Asset Manager in Melbourne, you'll not only lead a talented team but also benefit from opportunities for professional growth, access to staff discounts, and a commitment to operational excellence that ensures a rewarding career path. Join us to make a meaningful impact while enjoying a supportive environment that champions your success.
Contact Details:
ISS Facility Services Australia and New Zealand Recruitment Team
