At a Glance
- Tasks: Monitor CCTV, respond to incidents, and maintain security operations in a dynamic control room.
- Company: Join ISEC, an Australian-owned leader in security services since 2001.
- Benefits: Competitive pay, ongoing training, and opportunities for professional development.
- Other info: Flexible 12-hour shifts with a supportive team environment.
- Why this job: Utilise your skills in a rewarding role that values teamwork and professionalism.
- Qualifications: Current NSW Security Licence and strong communication skills required.
The predicted salary is between 56700 - 69300 $ per year.
Location: Sydney CBD
Employment Type: Full-time
Ready for your next watch? We're looking for calm, switched-on Control Room Operators to join our 24/7 security operations centre in Sydney CBD. If you've served in the ADF, you already have the skills that matter most in this role: disciplined radio procedure, sharp situational awareness, and a steady head when an incident unfolds. We'll help you put them to work in a civilian career.
ISEC is seeking a dependable, motivated and experienced Control Room Operator to join our team at a prestigious corporate high-rise site in Sydney's CBD. This full-time position is paid at Security Officer Level 5 under the Security Services Industry Award.
About the Role
You will work a 24/7 rotating roster comprising 12-hour shifts, including days, nights, weekends and public holidays. Your responsibilities will include:
- Monitoring CCTV, alarms, electronic access control and building management systems, and responding in accordance with site procedures.
- Coordinating responses to incidents, alarms and emergencies with on-site security officers, building management and emergency services.
- Maintaining situational awareness, identifying emerging risks and escalating issues promptly.
- Preparing clear, accurate shift reports, incident reports and operational records.
- Maintaining registers and providing thorough shift handovers to support continuity of operations.
- Communicating calmly and professionally with stakeholders, providing assistance and clear information.
- Working collaboratively with your team to maintain consistent security and service standards.
Pay in line with the Security Services Industry Award - Security Officer Level 5.
About you
You are an attentive security professional who understands the importance of vigilance, discretion and clear communication in a control room environment. You can manage competing priorities, follow procedures and make considered decisions under pressure. You will bring:
- Some experience in control room operations is helpful but not mandatory.
- Strong stakeholder engagement, customer service and conflict resolution skills.
- Clear verbal and written communication, including accurate report writing.
- High attention to detail, sound judgement and a calm approach.
- Professional presentation, reliability and a willingness to develop your technical skills.
Essential criteria
- Current NSW Security Licence, Class 1A as a minimum.
- Current First Aid and CPR qualifications.
- Australian citizenship.
- Eligibility and willingness to obtain and maintain an Australian Government Baseline security clearance.
- Availability to work 12-hour shifts across a 24/7 rotating roster.
Why join ISEC?
Australian owned and established in 2001, ISEC delivers security services across government, corporate, cultural and major event environments. We support our people through site-specific induction, ongoing training, regular management engagement and opportunities for professional development. You will join a team that values professionalism, teamwork and pride in service delivery.
Control Room Operator in Sydney employer: ISEC
ISEC offers a structured pathway for career advancement, particularly into roles such as Control Room Operator. The company values professionalism and customer service, providing a supportive environment for its employees. With opportunities for training in electronic security capabilities and a focus on maintaining a safe workplace, ISEC is committed to the growth and development of its staff.
